Account Director

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee all facets of operational, technical, and financial performance for strategic accounts.

• Ensure the fulfillment of contracted services while achieving and communicating service level compliance.

• Cultivate and enhance client relationships to foster growth and renewals within designated solution areas.

• Achieve revenue and margin objectives, maximizing sales opportunities by aligning client needs with Prometric's offerings and solutions.

• Establish business partner relationships with current clients and engage with various internal and external stakeholders.

• Build relationships both vertically and horizontally from the primary point of contact.

• Collaborate with Prometric resources and leadership for account development and opportunity advancement.

• Direct contract and pricing negotiations.

• Formulate and implement strategic account plans.

• Manage account profitability to stimulate revenue growth.

• Maintain comprehensive account knowledge, including client business performance, future strategies, competitor relationships, and additional vendors.

• Work in partnership with Technology, Test Development, Customer Success, Marketing, and other internal teams.

• Minimize client churn and optimize retention within assigned accounts.

• Utilize Prometric’s sales tools, such as Salesforce.com, to oversee accounts, opportunities, pipelines, and forecasts.

• Execute other responsibilities as needed.

⛳️ Requirements

• Bachelor’s degree (BA or BS) from an accredited four-year college or university or equivalent experience.

• 3-5 years of professional experience in account management/client services with a proven history of managing complex solutions.

• Exceptional organizational abilities, with a focus on project management, time management, and analytical skills.

• Proven success in utilizing project management tools and methodologies (e.g., Microsoft Project, Excel, Visio), work breakdown structures, and issues management to guide technology-driven projects.

• Outstanding oral and written communication skills, with the capability to clearly articulate business progress, issues, challenges, and solutions.

• Experience with testing, assessment, and certification software and solutions will be considered a distinct advantage for candidates.

• Strong financial acumen, with experience in budgeting and forecasting to oversee monthly and annual sales performance.

• Excellent presentation skills, with the ability to convey information—technical or non-technical—to staff members and customers in a clear and concise manner.

• Highly motivated, organized, willing to travel, able to work independently, and possesses strong team leadership skills.

• Technical or product-oriented program experience is preferred.

• Must have diverse knowledge and experience in the development and operational aspects of products, demonstrating an ability to learn new industries and services.

🏝️ Benefits

• Comprehensive health and wellness programs.

• Opportunities for professional development and career growth.

• Flexible work arrangements and a supportive work environment.