Account Director

This is a fully remote position, open to applicants in Arizona, +1 more state.

📋 Description

• Direct the strategic vision that supports Account Management within the Commercial department.

• Identify growth opportunities, address client concerns, and spearhead strategic initiatives.

• Collaborate with Sales, Field Operations, Centralized Services, Product Management, and Implementation teams.

• Comprehend client portfolios and customize growth strategies accordingly.

• Act as the primary point of contact for client communications and nurture client relationships.

• Track market trends, client feedback, and industry changes to shape growth strategies.

• Drive client retention efforts by ensuring exceptional service and providing timely solutions.

• Record client interactions, sales activities, and growth metrics.

• Meet or surpass account growth and upsell objectives.

• Work with clients to maintain projects within budget and accommodate unforeseen expenses.

• Gather client feedback regarding satisfaction and service requirements.

• Monitor and report on client KPIs and success metrics.

⛳️ Requirements

• At least 3-5 years of experience in account management, sales, or customer success roles.

• Preference given to candidates with experience in property management.

• Strong business acumen with a thorough understanding of customer needs and challenges related to maintenance operations and project execution.

• Excellent communication, negotiation, and presentation abilities.

• Proficient in CRM software and business tools including data analytics software, financial tracking spreadsheets, project management platforms, and communication software.

• Ability to conduct financial analysis to make data-driven decisions based on financial information and profit margins.

• Skilled in conflict resolution.

• Strong time management capabilities.

• Competent in stakeholder management.

• Proactive attitude to identify challenges and seize opportunities.

• Proven ability to work independently, prioritize tasks, and drive revenue growth through effective account management and sales strategies.

• Capable of quick problem-solving, escalating issues when necessary, and ensuring client satisfaction.

• Ability to work cohesively with diverse teams to ensure smooth project execution.

🏝️ Benefits

• Competitive compensation.

• Health, dental, vision, life, and disability options.

• 401K retirement savings plan.

• Paid vacation, federal holidays, and floating holidays.

• Maternity/paternity pay.

• Opportunities for career advancement.

• Access to all necessary tools for success.

• Travel required up to 25% of the time.