Account Director

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main strategic liaison for essential clients

• Establish and nurture robust, long-term relationships with clients that emphasize trust and results

• Facilitate strategic discussions and align marketing initiatives with the business objectives of clients

• Manage client expectations and guarantee high satisfaction levels

• Spearhead the creation of account strategies aimed at enhancing performance and business impact

• Identify opportunities for account expansion, upselling, and additional services

• Ensure strategies are in sync with client goals and market opportunities

• Supervise performance and direct optimization initiatives

• Ensure all workstreams are executed efficiently, punctually, and within project scope

• Maintain oversight of account health, including performance metrics, timelines, and budgets

• Proactively address risks and implement solutions to sustain progress

• Mentor and support Account Strategists and Senior Account Strategists

• Provide constructive feedback, guidance, and development opportunities

• Cultivate a culture of accountability, collaboration, and ongoing improvement

• Ensure alignment across media, SEO, creative, and analytics teams

• Promote collaboration to deliver cohesive and effective marketing initiatives

• Enhance processes that improve efficiency and quality

⛳️ Requirements

• Bachelor’s degree is required

• A minimum of 7 years of experience in client services, account management, or digital marketing

• Experience in an agency setting is preferred

• Proficiency in managing large or complex accounts

• Experience with ecommerce, B2B, or Real Estate clients is advantageous

• Familiarity with digital marketing channels, including owned media (SEO & GEO), paid media (search, social, and programmatic), Email & SMS, and more

• Strong hands-on experience with paid media platforms is highly preferred

• Excellent client leadership and relationship management skills

• Strategic thinking and sound business understanding

• Capability to drive growth and recognize opportunities

• Leadership and team development skills

• Exceptional communication and presentation skills

• Data-driven decision-making abilities

• Cross-functional collaboration experience

• Familiarity with tools and advertising platforms such as Google Analytics, Google Ads, Google Search Console, SEMRush, Klaviyo, Meta Ads, ClickUp, etc., is a plus

• Must be eligible to work in the United States; visa sponsorship or transfer is not available

🏝️ Benefits

• Competitive salary

• Flexible working environment

• Medical, dental, and vision insurance

• Unlimited paid time off

• 401(k) plan with company matching

• Company-funded life and disability insurance

• Paid parental leave

• A collaborative culture that promotes autonomy and ownership

• Employee wellness programs and additional perks