Account Director

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of expansion revenue objectives (upsell and cross-sell) for a designated group of existing tier 2 customer accounts, achieving or surpassing set GRR and NRR targets.

• Oversee the expansion pipeline for current and forthcoming quarters, ensuring precise forecasting and documentation in HubSpot/Domo as deals transition to closed won.

• Conduct weekly meetings with CSMs to assess account health, identify loss risks, and explore expansion opportunities, collaboratively aligning on strategy and prioritization.

• Facilitate expansion discussions with customers, covering areas such as discovery, value-selling, solution development, competitive de-positioning, pricing, and deal closure.

• Provide recommendations during proposal meetings and quarterly business reviews.

• Collaborate with the Customer Experience Leader on renewal opportunities that incorporate a growth element and broader growth strategy.

• Work cross-functionally with Product, Sales, Service Delivery, and Customer Success to support the execution of sold solutions.

• Share insights and best practices with CSMs to enhance the identification of expansion opportunities.

• Gather feedback and escalate any blockers or trends that affect customer-base growth.

• Remain updated on product changes, competitive positioning, and industry trends to effectively position solutions.

⛳️ Requirements

• Minimum of 3 years' experience in a Mid-market/Enterprise account growth or expansion sales role within a SaaS or B2B context.

• Demonstrated success in identifying, leading, and closing renewals, upsell, and cross-sell opportunities with existing customers (Proven NRR & GRR history).

• Proficient in working cross-functionally and collaboratively within a team-based account model.

• Excellent communicator capable of leading strategic conversations and influencing decision-makers.

• Confident in managing a pipeline, accurately forecasting, and maintaining CRM hygiene.

• Analytical and data-driven, with the aptitude to detect trends and surface actionable insights.

• Comfortable engaging in renewal discussions that include growth components.

• Bonus: Experience in digital accessibility, compliance, or related SaaS markets.

🏝️ Benefits

• Collaborate with a talented yet humble team.

• Competitive salary and equity options.

• Weekly paid family meal.

• 401K, medical, dental, and vision insurance.

• Flexible PTO policy.

• 15.5 company-paid holidays, including Juneteenth, MLK Day, and a one-week company shutdown.

• To facilitate remote work conditions, AudioEye offers each employee a one-time stipend of $300.