Account Director

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main contact and account leader for the marketing support services contract of CBP’s Trusted Traveler Program.

• Manage account performance and foster strong client relationships.

• Lead teams in strategic planning/media, digital/social media, creative, copywriting, and project coordination.

• Supervise the development and enhancement of the Strategic Communications Plan.

• Oversee the implementation of the Comprehensive Media Buy Plan, which includes creative concepts, ad placement schedules, sentiment analysis, audience reach, cost analysis, and reporting on KPI/marketing analytics.

• Guide the creation of collateral marketing materials, advertisements, informational content, creative designs, signage, videos, and social media posts.

• Coordinate staffing, logistics, and support for approximately four domestic and international tradeshows and conferences each year.

• Oversee the preparation and submission of After-Campaign Reports, Conference Reports, and other required client deliverables.

• Manage the integrated Project Schedule along with Monthly Progress and Cost Status Reports.

• Facilitate the contract kickoff meeting and maintain ongoing client communications, documenting meeting minutes, action items, and decisions made.

• Assist CBP in responding to Senior management, Congress, the White House, DHS, and other agencies or organizations.

• Ensure adherence to contract data rights, confidentiality, and professional conduct standards.

⛳️ Requirements

• At least 5 years of experience in account management within an advertising or marketing agency.

• Bachelor’s degree in Marketing, Communications, Business, or a related discipline.

• Demonstrated success in managing significant client accounts and leading cross-functional teams for federal government clients.

• A strategic mindset with a proactive approach toward marketing trends and technologies.

• Excellent problem-solving abilities and critical thinking skills.

• Capability to manage multiple deadlines effectively.

• Experience in supporting intricate projects and transformation initiatives within the federal government.

• Comfort in managing complex client relationships.

• Eligibility to obtain and maintain a DHS Suitability/public trust clearance.

• Legal authorization to work in the United States.

• Strong analytical, critical thinking, and time management abilities.

• Proven skills in organizing, prioritizing, and collaborating with others.

• Ability to convey thoughts, ideas, and solutions clearly, both in writing and orally.

• Capacity to remain composed under pressure and in a fast-paced environment.

• Aptitude to accept client feedback and implement necessary changes swiftly and effectively.

• Quick learner of complex issues.

🏝️ Benefits

• Remote work is expected.

• Occasional travel for client engagements may be necessary.

• This is a contingent hire position, subject to client approval, security requirements, and on-site obligations.