Account Development Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of the renewal process for a portfolio, starting from initial discussions to the signed agreement.

• Promptly escalate at-risk renewals with a well-defined recovery strategy.

• Discover and pursue opportunities for expansion involving buildings, modules, and services.

• Cultivate relationships with stakeholders across property management, asset management, and sustainability leadership.

• Conduct research and reach out to new decision-makers when key contacts depart.

• Oversee account modifications during acquisitions and dispositions to safeguard contract value.

• Retain divested buildings and nurture new owners into clients.

• Monitor account usage and health indicators while maintaining precise CRM data.

• Lead quarterly business reviews to align with client priorities.

• Present client feedback and recurring challenges to Product and Leadership teams.

• Relay Operations project updates to client project leaders.

• Set up and manage client accounts, users, buildings, and permissions.

• Address platform inquiries and support requests, coordinating escalations with Operations and Engineering.

• Achieve and maintain over 95% gross revenue retention across the portfolio.

• Ensure a minimum of two active contacts at every account.

• Focus on high-ARR strategic accounts and collaborate with Sales, Operations, Product, and Engineering teams.

⛳️ Requirements

• 3+ years of experience in client success, account management, or other client-facing roles in B2B SaaS.

• Direct responsibility for renewals within a customer portfolio.

• Strong technical skills; ability to learn and manage a software platform, troubleshoot issues, and convey information to non-technical users.

• Clear and confident written and verbal communication with clients.

• Capability to collaborate across departments including Sales, Operations, and Engineering.

• Organized and data-driven; adept at using CRM and account health data to prioritize portfolio tasks.

• Preferred: Experience in Proptech, commercial real estate technology, or real estate operations.

• Preferred: Knowledge of acquisitions and dispositions that affect building owners, property managers, and asset managers.

• Preferred: Experience working with real estate sustainability managers, asset managers, and engineering leads.

• Preferred: Familiarity with Energy Star, GRESB, CREEM, LL97, BERDO, or similar sustainability technologies.

• Preferred: Experience in creating deliverables using LLMs (Claude Code, Codex), Zoho, Slack, Mixpanel, and Notion.

• Must be located in the US for work.

🏝️ Benefits

• Performance-based bonuses.

• Opportunities for equity.

• Multiple medical plan options (HSA and PPO).

• Coverage for dental and vision.

• Company-paid life insurance.

• Access to a 401(k) plan.

• Provision of a company laptop.

• Home office stipend.

• Flexible paid time off (PTO).

• 10 paid holidays.

• Paid parental leave.

• Flexibility for hybrid or remote work arrangements.

• Monthly Lunch & Learns.

• Support for professional development.

• $2,000 referral bonus for successful hires.

• Minimal travel requirements.