Account Coordinator, EBC

This is a fully remote position, open to applicants in United States.

📋 Description

• Address inquiries and requests from clients, affiliates, and partners.

• Assist clients in comprehending requirements while fostering client relationships.

• Receive, process, and establish new client requests.

• Prepare initial and renewal work orders, client invoices, and certification packet releases.

• Collaborate with technical personnel to ensure prompt service delivery and solutions.

• Maintain client files, documentation, program procedures, protocols, and forms.

• Monitor progress to ensure adherence to quality management systems and certification scheme regulations.

• Coordinate internal resources to meet account deliverables and deadlines.

• Organize meetings, develop agendas, take notes, and track follow-up actions.

• Oversee timelines and deliverable status for various projects.

• Promote process enhancements and consistency across accounts.

• Track and communicate progress to senior staff or account managers.

• Assist with data entry, reporting, and account summaries.

• Ensure program alignment with SCS Global Services quality systems.

⛳️ Requirements

• Associate's Degree in business administration or a related field, or Bachelor's Degree in business administration or a related field, or 3+ years of relevant professional experience.

• Proven experience in project or program coordination, client interaction, and data entry.

• Ability to manage multiple tasks effectively and meet deadlines in a dynamic environment.

• Capacity to adapt to frequent timeline adjustments in complex, long-term projects.

• Strong attention to detail, organizational skills, and time management capabilities.

• Exceptional written and verbal communication skills in a professional context.

• Proficient in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.

• Familiarity with database systems and remote communication tools such as Zoom, Teams, and Google Meet.

• Commitment to the values of SCS Global Services and environmental issues.

🏝️ Benefits

• Remote, home-office based position.

• Flexible work arrangements available.

• Opportunities for local, domestic, and/or international travel.