Account Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Interact with clients, affiliates, and partners by promptly addressing their inquiries and requests.

• Assist clients in comprehending requirements and fostering client relationships.

• Receive, process, and establish New Client Requests.

• Prepare Initial and Renewal Work Orders for the B Lab program.

• Aid in client invoicing and the release of certification packets.

• Collaborate with technical staff to ensure timely delivery of services and solutions.

• Maintain and implement the program's quality system.

• Organize and manage client files and documents, along with program procedures, protocols, and forms.

• Monitor progress to ensure compliance with SCS Global Services quality management systems and applicable certification scheme regulations.

⛳️ Requirements

• Associate's Degree in Business Administration or a related discipline, or 3+ years of professional experience in business administration along with experience in project or program coordination, client interface, and data entry.

• Capability to prioritize multiple tasks and adhere to deadlines in a fast-paced setting.

• Ability to adjust to frequent timeline changes associated with complex, long-term projects.

• Excellent attention to detail, organizational skills, and time management.

• Proficient in both English and Spanish with professional experience in verbal and written communications.

• Skilled in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.

• Experience utilizing database systems (Salesforce) and remote communication applications (Zoom, Teams, Google Meet, etc.).

• Initiative and capacity to work independently; responsive and adaptable to a diverse team environment.

• Commitment to the values of SCS and environmental concerns.

• Preferred: Bachelor's Degree in Business Administration or a related field.

• Preferred: Experience with Salesforce.

• Preferred: Proficiency in multiple languages (e.g., Spanish, Portuguese, Italian, French, or German); knowledge of French or Portuguese is highly desirable.

🏝️ Benefits

• Remote work options available.

• Flexible work arrangements.

• Home office-based working environment.