Account Coordinator

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Address customer inquiries in a timely manner

• Supply customers with details regarding product pricing, features, and availability

• Develop proposals, quotes, and business opportunities

• Create presentation formats and gather data for sales presentations

• Record order-related activities across various systems

• Keep accurate and up-to-date records of customer interactions, transactions, feedback, and complaints

• Handle a high volume of inbound and outbound emails

• Offer general daily customer service to clients and vendors

• Carry out additional duties as assigned

⛳️ Requirements

• Strong communication skills combined with a problem-solving mindset

• Excellent multi-tasking and prioritization abilities

• Capability to collaborate effectively as a team member

• Research-oriented and focused on customer satisfaction

• Attention to detail and accuracy with information

• A college degree in Marketing, Communications, Business Administration, or a related field

• 1–3 years of experience in Customer Service, Sales, Marketing, Account Coordination, or direct promotional sales

• Highly proficient in written and spoken English

• Availability to work during US operating hours

• Skilled in Microsoft Office and Google Workspace applications

• Experience in the promotional products sector is highly desirable

• Familiarity with managing inbound and outbound calls, customer retention, and inside sales is preferred

• Capable of creating quotes, proposals, sales presentations, and customer documentation

• Experienced in managing high volumes of email correspondence and customer inquiries

• Knowledge of Sage, ESP, CommonSku, and Syncore is beneficial

• Proficient in Microsoft Word, PowerPoint, Excel, and Outlook

• Proficient in Google Sheets, Gmail, and other Google Workspace tools

• A basic understanding of Adobe Illustrator, Adobe Photoshop, and Canva is ideal

• Basic familiarity with NetSuite is preferred

• Ability to handle multiple priorities while maintaining accuracy in a fast-paced environment

🏝️ Benefits

• Competitive salary packages that lead the industry

• Permanent remote work arrangement

• Provision of company equipment

• Government-mandated benefits

• Employer share contributions

• Internet stipends upon regularization

• HMO coverage upon regularization (with an option to enroll as early as Day 1)

• PTO credits and service incentive leaves

• Major company live events in spring and winter

• Monthly virtual employee appreciation events

• Access to career skills training courses provided by the company

• A company culture dedicated to your personal and professional development