Account Coordinator

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Maintain, cultivate, and grow Wildsam's network of around 2,000 independent retail partners.

• Manage wholesale partnerships and prominent brand collaborations.

• Implement direct-to-consumer digital sales strategies.

• Oversee the complete fulfillment logistics process.

• Keep tabs on market trends, consumer preferences, and competitor activities in both wholesale and DTC markets.

• Develop launch strategies for new Wildsam titles.

• Work in collaboration with operational and creative teams on the ongoing marketing of over 70 titles.

• Broaden the Wildsam wholesale network.

• Achieve sales targets across wholesale and DTC channels.

• Establish and maintain relationships with wholesale accounts throughout the United States.

• Manage the entire wholesale order lifecycle and establish protocols to enhance customer experience and fulfillment accuracy.

• Monitor sales performance and provide reports on sales trends, order frequency, inventory levels, and new account acquisition.

• Supervise the website, email channels, and brand partner strategies for the DTC channel.

• Boost online sales, enhance conversion rates, and optimize customer experiences.

• Direct DTC marketing strategies, campaigns, and channel investments.

• Forecast monthly and yearly DTC sales targets and report on performance.

• Lead and refine logistics and inventory strategies, including stock management and reordering processes.

• Identify and implement operational improvements in order management, account management, and customer service.

• Coordinate with logistics and inventory teams to ensure efficient order fulfillment.

⛳️ Requirements

• Proven experience in managing and expanding a large retail partner network of approximately 2,000 accounts.

• Demonstrated ability to build relationships with independent bookstores and specialty retailers.

• Experience in liaising with major brand and sponsorship partners.

• Background in driving website sales and enhancing conversion funnels.

• Experience in managing email and social marketing collaborations.

• Proven track record in setting DTC sales targets.

• Hands-on familiarity with order management lifecycles, stock level management, forecasting, inventory reordering, and external 3PL/fulfillment vendor management.

• Proficient in tracking sales KPIs, order frequency, acquisition metrics, inventory turnover, and channel performance reporting.

• Strong alignment with culture, travel, and the book publishing industry.

• Passion for independent retail ecosystems.

• Ability to independently develop launch strategies for over 70 book titles while managing daily fulfillment workflows.

• Comfort in interfacing directly with senior leadership across creative, editorial, marketing, and operations teams.

• Capability to manage back-end logistics and customer service workflows while maintaining high operational quality.

🏝️ Benefits

• Paid Time Off

• 401(k)

• Employee Assistance Program

• Good Sam Roadside Assistance

• Discounts

• Paid parental leave (subject to eligibility)

• Tuition Reimbursement (subject to eligibility)

• On-the-job training opportunities

• Comprehensive medical, dental, and vision benefits for full-time associates

• Dental and vision coverage access for part-time associates