Account & Applications Manager – Industrial Wastewater Treatment

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Manage the daily interactions with designated customer accounts, serving as the primary contact for treatment performance, service needs, and continuous improvement initiatives.

• Organize and conduct regular on-site and virtual account-service evaluations, documenting and following up on agreed-upon actions.

• Collaborate with plant operators, engineering teams, environmental staff, procurement stakeholders, and site leadership to grasp priorities, compliance risks, and business requirements.

• Evaluate industrial wastewater systems, operating metrics, and discharge performance to pinpoint root causes, process limitations, and areas for enhancement.

• Carry out or oversee jar testing, sampling, dose optimization, chemical trials, and treatment performance assessments.

• Enhance coagulation, flocculation, clarification, and solids-separation processes.

• Offer on-site and remote technical assistance for treatment, dosing, and application challenges.

• Educate customers on Cesco products, safe chemical handling, proper dosing, monitoring, and troubleshooting techniques.

• Inspect chemical storage, make-down, feed, pumping, control, and application equipment; coordinate repairs and specialist assistance.

• Develop service plans and performance metrics, monitor outcomes, and communicate any emerging risks.

• Draft service reports, trial reports, and account recommendations.

• Ensure account retention through reliable service and technically sound advice.

• Identify opportunities to expand Cesco programs within current accounts.

• Formulate account plans that integrate customer service, retention, and sales growth goals.

• Assist with selected new business opportunities through discovery, site surveys, water testing, trials, proposals, and account transitions.

• Cultivate relationships with plant and facility executives.

• Advocate for Cesco and Tidal Vision innovations that meet verified customer needs.

• Maintain CRM records, account plans, service activities, forecasts, opportunities, and gross-margin data.

• Collaborate with operations, laboratory, technical, equipment, and commercial teams.

• Travel regularly across the designated UK territory, typically around 50% of working hours, potentially more during trials and start-ups.

⛳️ Requirements

• Over 10 years of experience in industrial wastewater treatment, with significant hands-on responsibility for customer applications, process diagnosis, and treatment optimization.

• Practical technical understanding of wastewater treatment facilities, preferably involving high-organics effluent from food and beverage processing or a similar industrial sector.

• Proven experience managing customer accounts or delivering ongoing field technical support in water treatment, process chemicals, or a related field.

• Experience with coagulation, flocculation, clarification, and solids separation, including DAF or similar primary treatment processes.

• Background in conducting or supervising jar tests, chemical trials, sampling, dose optimization, and treatment performance reviews.

• Familiarity with chemical storage, dosing pumps, controls, and application equipment, including first-line troubleshooting.

• Ability to interpret operational and laboratory data and provide clear, actionable written recommendations.

• Track record of building strong customer relationships, ensuring account satisfaction, and recognizing opportunities for account growth.

• Working knowledge of UK trade effluent consents, discharge compliance, COSHH requirements, and safe chemical-handling practices, or the ability to quickly acquire this knowledge.

• Full UK driving license.

• Eligibility to work in the UK.

• Willingness to travel frequently, including overnight stays.

• Preferred: 5–10 years of experience in industrial water treatment chemicals, wastewater applications, or technical account management.

• Preferred: Direct experience with high-COD industrial wastewater accounts.

• Preferred: Experience with chitosan, biopolymers, metal-salt coagulants, organic coagulants, polymers, or related treatment chemistries.

• Preferred: Proven record of retaining and growing technically complex customer accounts.

• Preferred: Experience in introducing new chemistry or treatment methodologies through structured trials.

• Preferred: Bachelor’s degree, HNC, HND, or equivalent professional experience in a relevant discipline.

• Preferred: Proficiency in Microsoft Excel, Word, and PowerPoint, along with experience using CRM systems.

• Valid UK driving license required at the time of appointment.

• Satisfactory references and verification of the right to work in the UK are required.

• Employment may be subject to relevant background, qualification, and driving record checks.

• Ability to function in operational industrial settings, navigate treatment plants, use stairs and access platforms, and wear appropriate PPE.

🏝️ Benefits

• Private medical insurance.

• Workplace pension with employer contributions of up to 6%.

• Life insurance.

• Professional development and tuition assistance.

• 25 days of annual leave plus applicable UK bank or public holidays.

• Company car or car allowance.

• Reimbursement of approved business travel expenses.

• Commission program based on gross-margin performance, including retained account growth and new business.