Access Specialist

This is a fully remote position, open to applicants in India.

📋 Description

• Provide and sustain access for EMR systems, billing software, and payer portals.

• Handle new user setups, account changes, password resets, and terminations.

• Assign and verify role-based access permissions.

• Keep access documentation, audit logs, and tracking records updated.

• Use ticketing systems to oversee and monitor requests until completion.

• Assist with onboarding and offboarding processes.

• Resolve routine access issues and escalate as necessary.

• Conduct access audits and reconciliation activities.

• Support process improvement initiatives, testing, and system rollouts.

• Collaborate with operational teams and Access Leads to ensure timely access provision.

• Aid in access readiness, compliance needs, and ongoing operational efficiency.

⛳️ Requirements

• High School Diploma or equivalent is mandatory.

• An Associate's or Bachelor's degree is preferred.

• Experience in healthcare operations, medical billing, access administration, or related areas is preferred.

• Familiarity with EMR systems, payer portals, or healthcare technology platforms is preferred.

• Strong organizational, communication, and problem-solving skills.

• Attention to detail and effective time management abilities.

• Capability to manage multiple priorities in a fast-paced setting.

• Proficiency in Microsoft Office applications.

• Ability to appropriately handle confidential information.

• Quick learner of new systems and processes.

• Full-time availability from Monday to Friday.

• Supports business operations in U.S. Eastern Time.

• Flexibility may be needed to assist with onboarding activities, access requests, client implementations, and critical business operations.

🏝️ Benefits

• Ventra performance-based incentive plan.

• Referral bonus.

• Discretionary incentive bonus.