Academic Coach

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main point of contact for learners from their enrollment until they complete the program.

• Oversee a pipeline of learners through coaching, motivation, mentoring, removing obstacles, resolving issues, implementing completion strategies, and monitoring progress.

• Assist learners in clarifying decision-making points and discovering solutions that align with their aspirations and objectives.

• Deliver tailored interactions and outreach at critical milestones and in response to observed behaviors.

• Help learners create academic plans that meet program requirements and align with their educational and career ambitions.

• Utilize tools, systems, software applications, program analytics, and outreach protocols to enhance advising engagement.

• Foster relationships that promote learner success, engagement, persistence, and program completion.

• Track learner progress and provide proactive support for those at risk of falling behind.

• Identify and tackle barriers that impact learner persistence, success, and program completion.

• Collaborate with faculty, academic leaders, and learner-facing teams to address learner concerns.

• Guide learners through significant life events and challenges.

• Engage with learners through phone, voicemail, chat, email, casework, and social media.

• Accurately document learner interactions in accordance with departmental best practices.

• Serve as a subject matter authority on programs, processes, and policies.

• Monitor and relay trends that influence learner persistence, success, and completion.

• Assist in the development and training of faculty and staff.

• Identify opportunities and gaps in programs, processes, and policies, and collaborate with stakeholders to develop solutions.

• Cultivate professional relationships throughout the organization.

• Participate in projects, initiatives, departmental training, and cross-functional training.

• Investigate issues and trends at other higher education institutions.

⛳️ Requirements

• A bachelor's degree from an accredited institution is required.

• Two to four years of relevant professional experience utilizing advanced coaching, critical thinking, and problem-solving skills are preferred.

• Experience with adult learners and/or faculty is preferred.

• Excellent written and verbal communication skills are essential.

• A foundational understanding of the advising discipline from both educational and career perspectives is necessary.

• Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook, is required.

• Ability to quickly learn new computer software applications.

• Capable of communicating through various channels and systems.

• Competence in managing sensitive and confidential information is necessary.

• Ability to work effectively with a diverse population.

• Skills in managing conflict and handling challenging interactions are essential.

• Flexibility in work hours/schedule to meet learner needs is required.

• Must be able to spend considerable time working on a computer and on the phone using a headset.

• Ability to travel 0–10% of the time is required.

• Must be capable of lifting 20 lbs.

• Willingness to work more than 40 hours per week when business demands arise.

• Consistent, reliable attendance and punctuality are critical.

🏝️ Benefits

• Medical, dental, vision, life, and disability insurance plans.

• Well-being incentives.

• Parental leave.

• Paid time off.

• Certain paid holidays.

• Tax-saving accounts (FSA, HSA).

• 401(k) retirement plan.

• Employee Stock Purchase Plan.

• Tuition assistance.

• Discounts on entertainment and retail.

• Overtime pay eligibility for non-exempt employees, if applicable.

• An equal opportunity and inclusive, collaborative culture.