ABA Case Coordinator, Spanish

This is a fully remote position, open to applicants in Philippines, +4 more countries.

📋 Description

• Match RBTs/BTs with clients considering location, availability, language, and clinical compatibility.

• Develop and manage detailed weekly and monthly schedules for the entire caseload.

• Address cancellations and PTO-related scheduling issues with same-day responsiveness.

• Supervise therapist workloads to avoid burnout and ensure optimal coverage.

• Monitor authorized hours to guarantee full utilization within approval timeframes and adherence to Medicaid regulations.

• Notify clinical and billing teams about approaching authorization expirations.

• Maintain up-to-date, audit-ready records in Zoho and other electronic health record systems.

• Act as the primary point of contact for therapists regarding caseloads and logistical matters.

• Collaborate with BCBAs to synchronize scheduling with treatment plans and supervision requirements.

• Communicate session updates and confirmations to client families.

• Assist in the transition of new clients from approval to their initial session alongside the Intake team.

• Create weekly Operations reports that outline coverage rates, utilization, and staffing gaps.

• Analyze cancellation and no-show trends for workforce planning purposes.

• Complete Zoho data entry on the same business day that changes occur.

⛳️ Requirements

• A primary internet connection with a minimum speed of 15 Mbps.

• A backup internet connection with at least 10 Mbps.

• A backup internet connection that can support work during a power outage.

• A desktop or laptop with an Intel Core i5 (8th generation or newer), Intel Core i3 (10th generation or newer), AMD Ryzen 5, or an equivalent processor.

• At least 8 GB of RAM.

• A backup device that meets or exceeds Intel Core i3 performance standards.

• A backup device that is functional during power outages.

• A working webcam.

• A noise-canceling USB headset.

• A quiet, dedicated home office environment.

• A smartphone for communication and verification purposes.

• Proficiency in Google Workspace/Microsoft Office.

• Experience with EHR or CRM platforms; familiarity with Zoho is advantageous.

• Capability to accurately manage a high-volume caseload.

• Skill in navigating sensitive discussions with families as well as technical conversations with clinical leadership.

• A self-motivated individual who can prioritize tasks effectively based on urgency and impact.

• A commitment to a zero-error approach concerning data entry and compliance documentation.

🏝️ Benefits

• A fun, inclusive, and innovative culture that values diverse contributions and fosters professional development.

• Daily opportunities for learning, innovation, and excellence.

• Opportunities for career advancement and access to resources.

• A fast-paced, high-energy, and engaging work environment.

• The flexibility to work from home or any location of your choice.

• Work-life balance with no stressful commutes, allowing for more quality time with loved ones.