3rd Party Collections Specialist, OR, UT, MT, ID

This is a fully remote position, open to applicants in Alabama, +30 more states.

📋 Description

• Oversee both incoming and outgoing collection calls to negotiate resolutions for overdue accounts.

• Establish payment plans and settlement agreements tailored to the financial situations of borrowers.

• Employ skip-tracing tools and investigative methods to find borrowers and their relevant assets.

• Manage designated account portfolios and prioritize collection efforts to enhance recovery potential.

• Strive to achieve both individual and team performance objectives.

• Keep precise and comprehensive account records.

• Provide professional and respectful customer interactions while handling challenging conversations.

• Ensure adherence to relevant federal, state, and local collection regulations, as well as company policies and compliance requirements.

• Maintain ongoing communication with management and team members while working remotely.

⛳️ Requirements

• At least 2 years of experience in third-party debt collection.

• Strong skills in negotiation, persuasion, and conflict resolution.

• Demonstrated ability to handle collection accounts and successfully negotiate payment plans.

• Excellent verbal communication, active listening, and telephone etiquette.

• Strong organizational abilities and attention to detail.

• Capability to work independently while contributing to team objectives.

• Professional demeanor, reliability, accountability, and a positive attitude.

• Knowledge of relevant debt collection laws and regulations.

• High school diploma or equivalent required.

• Ability to maintain a professional, distraction-free remote workspace suitable for confidential customer discussions.

• Reliable internet connection adequate for fulfilling job duties.

• Capacity to remain available, responsive, and productive during scheduled work hours.

• Must reside and work in a state approved by LCS.

• Preferred: Experience in a high-volume collections setting.

• Preferred: Familiarity with skip-tracing tools and collection management software.

• Preferred: Background in negotiating settlements and payment plans.

• Preferred: Bilingual communication skills in English and Spanish.

• Preferred: Previous experience in consistently meeting or surpassing collection targets.

🏝️ Benefits

• Commission: Additional earning potential linked to performance.

• Medical, Dental & Vision Insurance: Benefits commence on the first of the month following 30 days of employment.

• Life Insurance & Disability Coverage provided.

• 401k Retirement Plan available.

• Paid Holidays offered.

• Discretionary Time Off (DTO): A flexible time-off initiative in accordance with company policy.

• 100% Remote Position: Work from home.

• Monday–Friday Schedule: Workdays set between 7:00 AM and 6:00 PM.

• Team-Oriented Environment fostered.