3PL Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage the daily operations and strategic partnership with each 3PL provider, which includes conducting weekly operating reviews, monthly business reviews, and establishing a defined escalation process.

• Develop and maintain a 3PL scorecard that tracks key metrics such as ship-same-day percentage, order cycle time, dock-to-stock time, inventory accuracy, damage and shrink rates, retailer chargeback error rates, and cost per order and unit.

• Ensure partners adhere to contractual obligations, including SLAs, KPIs, liability terms, and rate cards; oversee any amendments and renewals in collaboration with the Finance and Legal departments.

• Review 3PL invoices against established rate cards and contracts; take responsibility for claims and credits related to lost, damaged, or missing inventory as well as missed SLAs.

• Maintain inventory accuracy between each 3PL’s WMS and NetSuite, which entails conducting cycle counts, location-level reconciliations, and making necessary adjustments with Accounting.

• Lead the onboarding and transition process for new sites, including cutover plans, inventory transfers, system and EDI integration, SOPs, and readiness for go-live.

• Execute 3PL RFP processes from start to finish, including defining scope, conducting bid analyses, site visits, and total-cost modeling.

• Oversee the international 3PL network, collaborating with forwarders and customs brokers on inbound logistics.

• Manage value-added service programs within the warehouse, which include relabeling, kitting, sleeving, repacking, and reworking, along with the development of SOPs, pricing, and quality checks.

• Coordinate capacity and peak planning with each partner, focusing on space, labor, forecast sharing, and holiday cutoffs.

• Collaborate with the Retail Logistics team to address retailer requirements such as labeling, routing guides, and appointment scheduling.

• Work alongside Planning and Purchasing teams on inbound receipts, dock appointments, and any delays from PO to receipt.

• Drive continuous improvement initiatives across the 3PL network.

⛳️ Requirements

• Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or a related discipline.

• Minimum of 5 years of experience in warehouse, fulfillment, or supply chain operations, with at least 3 years in managing 3PL vendor relationships.

• Proven track record in managing multi-site 3PL performance using scorecards and conducting business reviews.

• Proficiency in interpreting and enforcing 3PL agreements, including SLAs, rate cards, liability, shrink, and insurance terms.

• Experience in reconciling WMS inventory with an ERP system.

• Background in auditing 3PL invoices and recovering overbilling or claims.

• Competence as a user of warehouse management systems.

• Strong analytical abilities (proficiency in Google Sheets required, SQL is a plus) along with excellent written communication skills.

• Experience in establishing new 3PL sites or transitioning from existing ones.

• Familiarity with international 3PLs, cross-border logistics, and customs brokerage.

• Experience with NetSuite (SuiteQL knowledge is a significant advantage).

• Experience in managing a 3PL RFP process and developing total-cost models.

• Knowledge of retail compliance standards (e.g., Target, Best Buy, Costco, Walmart, Sam’s Club).

• Experience in e-commerce parcel fulfillment, particularly in the consumer electronics sector.

• MBA or MS in Supply Chain Management or a related field is preferred.

• Six Sigma certification or similar credentials in process improvement are desirable.

🏝️ Benefits

• Competitive Salary + Equity Package

• 401K matching

• Wellness, learning, and home-office budgets

• Health, Dental & Vision Medical Plans

• Significant autonomy to shape your work direction

• Unlimited PTO

• Company holidays on the first Friday of each month (excluding November, December, and January)

• Medical, dental, vision, and paid time off