Yardi Voyager Support Specialist – Systems Administrator

This is a fully remote position, open to applicants in Australia.

📋 Description

• Act as a subject matter expert and provide client-facing support for Yardi products.

• Diagnose and resolve intricate functional and technical issues across Yardi modules, workflows, security measures, reporting, integrations, and client environments.

• Oversee advanced support requests via the ticketing system, including root-cause analysis, documentation, timely resolutions, and client communication.

• Execute Yardi system administration and configuration tasks, such as user setup, security roles, permissions, workflows, module configuration, and alignment with governance.

• Collaborate with accounting, property management, asset management, operations, and IT stakeholders to translate business requirements into actionable tasks.

• Assist with Yardi upgrades, plugin updates, testing cycles, data validation, regression testing, and change-management initiatives.

• Advise clients on Yardi best practices, system optimization, process enhancements, and strategies to minimize recurring support issues.

• Coordinate with internal teams, Yardi support, vendors, and third-party partners to escalate complex issues and ensure their resolution.

• Keep support documentation, procedures, client-specific processes, and knowledge base articles up to date.

• Provide status updates, identify risks, and offer recommendations to project management, senior management, and clients.

• Stay informed about client-specific processes, policies, and procedures.

⛳️ Requirements

• Must be a permanent resident of Australia, working full-time.

• Must possess unrestricted rights to live and work in Australia.

• Practical experience with Yardi Voyager in business, support, administrative, implementation, or systems roles.

• Capability to troubleshoot Yardi issues beyond basic front-end user inquiries.

• Familiarity with real estate operations, property management, accounting workflows, or related business processes.

• Experience in supporting end users, documenting issues, and communicating solutions effectively.

• Ability to manage multiple support requests and priorities in a client-facing setting.

• Strong analytical and problem-solving abilities.

• A genuine interest in learning and professional development.

• Flexibility to work across time zones and provide occasional coverage outside standard Australian business hours.

• Experience in one or more of the following areas: Yardi Voyager system administration; Yardi support, help desk, tier 2/tier 3 support, or application support; residential real estate systems or property accounting systems; Yardi implementation, onboarding, testing, or upgrade support; business analyst or systems analyst roles in a real estate context; property management or accounting operations combined with hands-on Yardi troubleshooting or systems oversight.

• Preferred: experience in property onboarding or implementations.

• Preferred: experience with third-party integrations or other property management, real estate, accounting, or ERP platforms.

🏝️ Benefits

• Employer superannuation contributions.

• Paid annual leave.

• Personal/carer's leave.

• Public holidays.

• Opportunities for professional development and career growth.

• Fully remote work environment.

• Opportunity to collaborate with global clients and colleagues.