Manager IT Engineering – Major Incident Management

This is a fully remote position, open to applicants in Alabama, +32 more states.

📋 Description

• Engage in the development of solutions and system repairs, which includes identifying requirements, designing specifications, developing, testing, coordinating implementation, and managing issues.

• Deliver regular and detailed status updates to management.

• Guide cross-functional teams through the phases of project planning, execution, and completion.

• Oversee project implementation timelines and address any discrepancies in the plan.

• Develop work plans and estimates for different phases of the project.

• Track progress against established baseline plans and aid in resolving issues.

• Align technology initiatives with the business drivers and objectives of the customer.

• Create, supervise, and manage staffing levels along with production expectations.

• Collaborate with vendors to resolve product-related issues and offer guidance on product development.

• Set up service level agreements and address any deficiencies.

• Provide updates on status and issues to end-user management and stakeholders.

• Encourage research and exploration of new technologies and solutions.

• Execute human resources responsibilities such as interviewing, selection, promotions, staff development, performance evaluations, compensation adjustments, addressing employee concerns, corrective actions, terminations, and fostering employee morale.

• Formulate and recommend operating and capital budgets while managing expenditures.

• Lead Major Incident Management and service restoration efforts across the enterprise.

• Direct incident command, escalation, and interdepartmental coordination during significant outages.

• Ensure prompt communication with executives, business units, and stakeholders.

• Govern MIM processes, standards, reporting, and performance metrics.

• Facilitate post-incident reviews, implement corrective actions, and promote continuous improvement.

• Enhance operational resilience through preparedness, training, and integration with disaster recovery/business continuity and cybersecurity programs.

⛳️ Requirements

• Bachelor's Degree in Information Technology or a related discipline.

• A minimum of 3 years of experience in solution development and support.

• At least 1 year of supervisory experience in a multi-disciplinary environment, including matrix management.

• Familiarity with enterprise organizational structures, workflows, business system architecture, and technology.

• Capability to collaborate with clients on technical requirements to develop project design and implementation needs.

• Proficient negotiation and facilitation skills.

• Ability to articulate and communicate technical design choices to users.

• Excellent written and verbal communication abilities.

• Strong leadership skills, including project/staff coordination, staff motivation, and mentoring.

• Competence in managing multiple tasks, prioritizing effectively, and completing assignments thoroughly and on time.

• Strong organizational and analytical capabilities.

• Aptitude for gathering, organizing, and presenting data.

• Exceptional problem-solving and issue resolution skills.

• Willingness to travel.

• No sponsorship or visa transfer is available for this position now or in the future.

🏝️ Benefits

• Comprehensive Total Rewards benefits and well-being programs.

• Competitive salary.

• Generous retirement plans.

• Career development opportunities.

• Premium pay options, including shift and on-call pay.

• Incentive pay available for select positions.

• Potential for annual performance-based salary increases.

• Paid Time Off programs.

• Medical, dental, vision, life insurance, and short- and long-term disability benefits.

• Flexible Spending Accounts for eligible health care and dependent care expenses.

• Adoption assistance programs.

• Paid parental leave.

• Defined contribution retirement plans with employer matching.

• Financial wellness resources.

• Educational Assistance Program.