Workplace Solutions Engineer

This is a fully remote position, open to applicants in Utah.

📋 Description

• Take charge of the technical implementation for intricate enterprise deployments.

• Plan and execute rollouts that include SSO, SCIM provisioning, calendar integrations, Intune/MDM, public-IP configuration, Zscaler/proxy/VPN exceptions, HRIS syncs, and workplace hardware.

• Set up Kadence for workplace operational models, roles, workflows, floor plans, phased rollouts, and global deployments.

• Oversee launch planning and go-live orchestration, accounting for dependencies, cutover plans, pilots, communications, and deployment sequencing.

• Design and provide customer enablement for administrators, managers, operators, end users, site managers, champions, and ambassadors.

• Develop training materials such as one-pagers, videos, admin guides, dashboards, and communications templates.

• Offer advice to customers on workplace operations, adoption strategies, privacy settings, booking models, and rollout planning.

• Manage post-launch optimization, enablement of new features, and additional site rollouts.

• Lead technical narratives through architecture, security, legal, procurement, compliance, and data-residency reviews.

• Gather customer feedback, submit high-priority bug reports, and collaborate with Product and Engineering for enhancements.

• Document technical playbooks, launch templates, integration guides, network requirements, rollout templates, and training decks.

• Collaborate with CX leadership to refine onboarding and implementation methodology.

• Liaise with CSMs, Support, sales, product, engineering, and the CTO; report directly to the VP of Customer Success.

⛳️ Requirements

• Over 5 years of experience in a technical customer-facing role such as solutions engineering, sales engineering, technical account management, implementation architecture, or enterprise IT delivery.

• Ideally, experience in SaaS targeting mid-market and enterprise customers.

• Proficient in configuring SSO in Entra ID or Okta.

• Capable of explaining OIDC and SAML to security teams.

• Experienced in troubleshooting SCIM provisioning failures.

• Familiar with calendar integrations, proxy/Zscaler exceptions, MDM/Intune rollouts, and network/IP architecture.

• Proven ability in managing go-live plans, dependency chains, communication sequences, pilot cohorts, and cutover risks.

• Skilled in designing curricula, creating training assets, and delivering live training to IT admins, workplace leaders, and end users.

• Ability to engage with enterprise IT and security stakeholders, including CISOs, network architects, and workplace directors.

• Knowledgeable in workplace, real estate, or IWMS-adjacent domains, or possess a strong curiosity about them.

• Competent in managing 8–15 concurrent enterprise deployments.

• Excellent at communicating technical concepts to non-technical stakeholders.

• Capable of creating templates, playbooks, and product feature requests based on recurring issues.

• Ability to collaborate effectively with CSMs, sales, product, engineering, and the CTO.

• Nice-to-have: experience with Envoy, Robin, OfficeSpace, iOFFICE/Eptura, Condeco, Archibus, FM Systems, or SwipedOn.

• Nice-to-have: familiarity with Archilogic, AutoCAD, or CAD/DWG-sourced floor plans.

• Nice-to-have: experience in hardware deployment with Neat, Poly, Logitech, iPad kiosks, or occupancy sensors.

• Nice-to-have: skills in SQL, basic Python, or PowerShell.

• Nice-to-have: experience deploying to CMMC, FedRAMP-adjacent, or heavily regulated customers.

• Nice-to-have: experience in building customer training programs, certification tracks, or workplace-champion/ambassador networks.

🏝️ Benefits

• Meaningful equity stock options.

• Comprehensive health insurance.

• 401(k) plan.

• Opportunity to travel to a hub office for collaboration, training, and events on occasion.

• Significant influence on the product, playbook, and the structure of the CX organization as the company scales.