Senior Customer Solutions Engineer

This is a fully remote position, open to applicants in United Kingdom, +1 more country.

📋 Description

• Collaborate with Internet Service Providers (ISPs) to grasp technical and business needs while showcasing Plume’s solutions.

• Conduct product demonstrations and oversee proof-of-concept and field trials.

• Integrate Plume solutions into customer BSS/OSS, CRM, ticketing, and AI platforms utilizing APIs and various integration methods.

• Work in partnership with Customer Engineering, Product Management, and Operational teams.

• Collaborate with sales to boost revenue, meet sales targets, and expand the business.

• Prepare and deliver presentations, including Quarterly Business Reviews, and represent Plume at industry events.

• Provide customer and market insights to product and engineering teams.

• Deliver local and remote technical support for PoCs, lab trials, and deployment ramp-ups.

• Investigate industry standards and emerging technologies in networking, cloud, and AI.

⛳️ Requirements

• Extensive hands-on experience in configuring and deploying software and hardware, including Wi-Fi, networking devices, and cloud services.

• Basic understanding of cloud architectures and AI concepts.

• Experience collaborating with ISPs to implement large-scale SaaS network solutions across millions of endpoints.

• Proven record of developing and maintaining professional, cooperative relationships with both staff and customers.

• Relevant certifications such as CWNA, CCNA, or AWS Solutions Architect are strongly preferred.

• Exceptional analytical and problem-solving abilities.

• Over 5 years of relevant experience in the network, security, SaaS, and/or AI sectors.

• BS/BA degree in a related field or equivalent professional experience.

• Advanced written and verbal communication skills.

• Willingness to travel over 70% of the time.

• Must reside in the United Kingdom or Netherlands.

• Proficiency in English.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health benefits package.

• Opportunities for professional development and advancement.

• Flexible working hours and remote work options.