Workforce Operations Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist with the daily management and governance of the company’s External Workforce lifecycle.

• Oversee the onboarding, extensions, transitions, and offboarding processes for contractors.

• Manage the verification of stakeholder requirements, quote requests, and rate validation.

• Ensure that all necessary documentation, approvals, and system access are completed accurately and in a timely manner.

• Monitor contractor status and keep precise records across all systems.

• Support intake requests, updates, and modifications to contractor engagements.

• Aid with approvals and direct requests to the appropriate stakeholders.

• Act as a primary contact for contractor-related inquiries from business units and suppliers.

• Resolve onboarding, access, and process-related issues; address operational challenges and escalate complex problems, risks, delays, or compliance concerns as needed.

• Implement standardized contractor-management processes and controls throughout business units.

• Ensure compliance with company policies, procedures, and regulatory requirements.

• Keep organized, audit-ready documentation for contractor activities.

• Update and maintain contractor data in VMS, HRIS, or other tracking tools.

• Assist with reporting on contractor volumes, onboarding timelines, and operational metrics.

• Identify data discrepancies and work to enhance data quality.

• Support timely and precise onboarding/offboarding, data integrity, process compliance, reduction of errors, and stakeholder assistance.

⛳️ Requirements

• 2–4+ years of experience in operations, HR operations, procurement support, or similar roles.

• Experience in structured, process-driven environments.

• Excellent attention to detail and strong organizational abilities.

• Capability to manage multiple tasks and prioritize effectively.

• Strong communication and stakeholder support skills.

• Basic understanding of workflow processes, approvals, and compliance controls.

• Proficiency in Excel and enterprise systems.

• Applicants must have authorization to work for any employer in the U.S.

• Unable to sponsor or take over sponsorship of an employment visa, including CPT/OPT.

• Exposure to contractor or contingent workforce processes is a plus.

• Experience in financial services or a regulated industry is advantageous.

• Familiarity with VMS, HRIS, or workforce management tools is beneficial.

• A Bachelor’s degree in Business, Operations, HR, or a related field is preferable.

🏝️ Benefits

• Medical, dental, vision, and life insurance.

• Retirement savings – 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contributions, and a broad investment lineup.

• Tuition reimbursement up to $5,250 per year.

• Business-casual environment allowing for jeans.

• Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year.

• Paid volunteer time – 16 hours per calendar year.

• Leave of absence programs, including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA).

• Business Resource Groups (BRGs) available to all employees.

• Bonus program opportunity for non-sales positions.

• Reliable high-speed internet with a wired connection and a home workspace; necessary computer equipment provided.