Workforce Enrollment Specialist

This is a fully remote position, open to applicants in Maine.

📋 Description

• Offer proactive assistance to prospective learners, working professionals, and regional employer partners.

• Act as the main contact for non-degree, certificate, and degree pathways.

• Assist students throughout the admissions and enrollment process.

• Collaborate with Admissions, Professional Academic Advisors, YourPace Student Success Coaches, Student Records, Student Financial Services, and Student Support Services.

• Ensure a seamless and high-quality transition for learners.

• Anticipate the needs of applicants throughout their application journey.

• Support prospective learners during the application phase.

• Participate in training and institutional events, with potential travel to the UMPI campus.

• Work standard hours from 8:00 AM to 4:30 PM EST, with possible schedule flexibility during peak admissions periods.

⛳️ Requirements

• A bachelor's degree is preferred; however, candidates with an associate's degree and relevant experience in admissions, tutoring, counseling, customer service, or sales will be considered.

• Strong listening, written, and verbal communication skills are essential.

• Ability to engage with a diverse range of prospective students with tact, diplomacy, and discretion.

• An outgoing, positive demeanor with the capability to connect, motivate, and inspire individuals.

• Basic computer proficiency, including familiarity with MS Word, Excel, and Gmail.

• Demonstrated experience in managing multiple platforms concurrently and using communication technologies like Zoom.

• Exceptional organizational skills and a keen attention to detail.

• Capability to juggle multiple projects simultaneously.

• Skill in anticipating the needs of applicants.

• Tenacity and the ability to utilize available information and resources to assist students throughout the application process.

• Ability to work independently as well as in a team environment.

• Willingness to advocate for training needs and fulfill position requirements within the onboarding timeline.

• A stable, reliable internet connection of at least 25 Mbps; hotspots are not acceptable.

• A dedicated, distraction-free workspace suitable for private phone and Zoom conversations and FERPA-compliant work.

• A workspace that accommodates a full workstation, including dual monitors, docking stations, and necessary equipment.

• Annual completion of a Remote Work Agreement Form.

• Relevant sales or marketing experience is preferred.

• Relevant admissions and recruitment experience is preferred.

• Cover letter and resume submission is required.

• Professional references are required for finalists.

• Successful completion of a background check is required.

• Applicants needing visa sponsorship cannot be considered.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Retirement plans.

• Paid time off.

• Tuition benefits for employees and eligible dependents.

• Opportunities for professional development.

• Wellness programs.

• Flexible scheduling during peak admissions periods.

• Remote work arrangements.

• Coverage for global, life, and disability insurance.

• Significant contributions to retirement plans.

• Tuition waivers.