Workflow Manager

This is a fully remote position, open to applicants in Washington.

📋 Description

• Oversee workflow capacity and work-in-progress (WIP) across the planning, creative, proofing, production, print purchasing, and data teams.

• Organize campaigns from planning through production phases based on team capacity.

• Ensure job readiness prior to execution to facilitate smooth operations.

• Supervise stage aging and workload allocation to avert production bottlenecks.

• Modify job schedules and sequences when the workload surpasses team capacity.

• Report capacity issues or production risks to Program Managers and Delta-V Leadership.

• Lead campaign kickoff meetings and verify that internal resources are prepared for execution.

• Establish campaign infrastructure, including QR codes and creative templates.

• Oversee creative development and internal review processes.

• Route drafts and revisions among creative, proofing, and production teams.

• Coordinate customer review cycles and direct revision requests to execution teams.

• Progress campaigns through proofing and internal quality control stages.

• Route final artwork through the internal approval and final art review procedures.

• Maintain precise workflow tickets and campaign documentation in operational systems (Mission Control, Gdrive, PageProof, Fibery).

• Ensure documented customer preferences and operational standards are consistently upheld.

• Keep workflow systems and proofing platforms organized and up to date.

• Ensure accurate stage visibility and status reporting.

⛳️ Requirements

• Required experience in production operations, marketing operations, campaign coordination, or workflow management.

• Experience in coordinating work across various internal teams.

• Strong organizational capabilities and meticulous attention to detail in fast-paced environments.

• Ability to track dependencies and deadlines across multiple concurrent campaigns while maintaining accuracy.

• Excellent communication skills for coordinating tasks among planning, creative, proofing, production, and data teams.

• Competence in adhering to defined workflows and escalating issues when work becomes obstructed.

• Comfort in using workflow management or production tracking systems.

• Preferred experience in supporting direct mail, print production, or marketing campaign production.

• Familiarity with creative review cycles, proofing procedures, or revision management.

• Experience with workflow or production management tools (Fibery, PageProof, ClickUp, etc.).

• Background in agency, marketing production, or campaign operations settings.

🏝️ Benefits

• Competitive salary.

• Opportunities for professional development.

• Collaborative work environment.