Employee Support Case Manager

This is a fully remote position, open to applicants in Nevada.

📋 Description

• Oversee and manage employee hardship cases from initial intake to final resolution.

• Analyze intricate situations related to housing instability, family crises, bereavement, safety issues, financial difficulties, and other life challenges.

• Evaluate risk factors and utilize established guidelines to determine suitable outcomes and support options.

• Connect employees with appropriate resources and services tailored to their specific circumstances.

• Ensure precise case documentation while upholding confidentiality and data privacy standards.

• Collaborate with internal stakeholders to address complex cases and eliminate barriers to support.

• Apply independent judgment and make informed decisions in delicate situations.

• Handle a high volume of cases in a dynamic environment while preserving quality and accuracy.

• Navigate various systems and tools to research, document, and manage case activities.

⛳️ Requirements

• Bachelor's degree is mandatory.

• A minimum of 3 years of experience in Human Resources, Employee Relations, Case Management, Employee Support Services, Leave Administration, Social Services, Crisis Support, or a related field.

• Experience managing confidential and sensitive information is essential.

• Strong problem-solving, critical thinking, and decision-making abilities.

• Exceptional written and verbal communication skills.

• Capability to prioritize competing tasks and work efficiently in a fast-paced setting.

• Proficient in navigating multiple systems and tools simultaneously.

• Keen attention to detail and sound judgment.

• Availability to work Monday-Friday from 10:00 AM to 6:30 PM PST.

🏝️ Benefits

• Medical, dental, and vision coverage.

• Critical Illness, Accident, and Hospital insurance.

• 401(k) Retirement Plan with options for pre-tax and Roth post-tax contributions.

• Voluntary Life Insurance & AD&D for both employees and dependents.

• Short-term and long-term disability coverage.

• Health Spending Account (HSA) available.

• Transportation benefits offered.

• Employee Assistance Program provided.

• Time Off/Leave options including PTO, Vacation, or Sick Leave.