Workers' Compensation Supervisor

This is a fully remote position, open to applicants in Texas.

📋 Description

• Supervise the daily operations of a workers’ compensation claims unit.

• Ensure claims are handled in a timely, accurate, and high-quality manner, adhering to state laws, client specifications, and company policies.

• Provide technical support, training, and performance oversight to designated staff members.

• Monitor daily staffing requirements and allocate caseloads among direct reports.

• Review and authorize priority payments.

• Address concerns from claimants and vendors, facilitating prompt resolutions.

• Assess vendor performance and adjust vendor panels as necessary.

• Ensure that staff complies with client service instructions.

• Offer claims handling support during examiner absences and position vacancies.

• Prepare and analyze monthly client reports.

• Coordinate and assist with internal and external audits.

• Conduct and document educational sessions for both internal and external stakeholders.

• Engage in client file reviews and address any resulting action items.

• Collaborate with the corporate office and sales and service teams on RFPs and client service matters.

• Follow TRISTAR’s Supervisor Best Practice Guidelines.

• Perform additional duties as required.

⛳️ Requirements

• A High School Diploma or GED is required.

• A Bachelor’s degree in a related field is preferred.

• A minimum of five (5) years of relevant experience, or an equivalent combination of education and experience is necessary.

• In-depth technical understanding of Texas workers’ compensation laws, regulations, and medical terminology.

• Ability to maintain a claims diary system, prioritize tasks, and meet strict deadlines.

• Strong analytical and problem-solving capabilities.

• Proficiency in Microsoft Word and Excel applications.

• Exceptional written and verbal communication skills, with the ability to clearly explain technical claims information.

• Competence in supervising, coaching, and developing employees with diverse levels of experience and technical expertise.

• Strong interpersonal skills and the ability to foster effective working relationships.

• Capacity to manage competing priorities while maintaining effectiveness under pressure.

• Ability to exemplify a positive, professional attitude for direct reports.

• Promptly address client requests and service needs.

🏝️ Benefits

• Competitive salary and comprehensive benefits package.

• Opportunities for professional development and career advancement.

• Supportive work environment that values teamwork and collaboration.