Workday Lead Engagement Manager

This is a fully remote position, open to applicants in Canada, +1 more country.

📋 Description

• Ensure the effective delivery of Workday solutions to clients.

• Collaborate with client business teams as well as internal sales and delivery teams to outline the solution scope, objectives, and methodology.

• Manage global Workday programs commercially, overseeing all stages from pre-sales to implementation and transitioning to Application Management Services.

• Serve as the primary client liaison between functional and technical teams and the client.

• Offer domain expertise and functional insights in areas such as HCM, Finance, Payroll, or relevant Workday functionalities.

• Oversee project planning, resource allocation, milestone tracking, commercial management, and ensure customer satisfaction.

• Lead and support integrated teams comprising colleagues, clients, and partner resources.

• Establish objectives, outputs, milestones, timelines, contract conditions, and commercial terms in collaboration with clients.

• Identify requirements, business processes, application configurations, testing plans, and other implementation artifacts.

• Develop structured and precise deliverables, presenting recommendations to client steering committees.

• Recognize and pursue opportunities to secure additional business, including engaging in senior-level negotiations and finalizing deals.

⛳️ Requirements

• Proven track record as a manager of systems implementations with direct experience in delivering IT solutions in a consulting context.

• Experience in full lifecycle project management, from the initial opportunity through requirements gathering, functional solution design, implementation, data migration, system testing, user acceptance testing, go-live, and service management.

• Minimum of two years' experience in a consulting or IT services setting.

• Strong skills in commercial management, influencing, and negotiation.

• Excellent customer orientation with the ability to assess needs, foster relationships, and manage expectations effectively.

• Exceptional communication skills, including the ability to engage in a remote working environment.

• Capability to present formally to senior client audiences.

• Strong writing skills with experience in creating business cases, requirements documentation, tender documents, contracts, statements of work, and change requests.

• Proven success in identifying and capitalizing on opportunities for additional business.

• Ability to provide pre-sales support, design and cost-effective solutions, and collaborate closely with sales teams.

• Sound commercial judgment and a demonstrated ability to execute project contracts and commercial terms.

• Experience managing and leading distributed teams.

• Capacity to act as a role model and mentor, leading and managing personnel effectively.

• Ability to make informed decisions under pressure.

• Positive “can do” attitude towards commercial, technical, and staffing challenges.

• Capability to implement enhancements in tools and/or processes.

• Willingness to travel to customer locations within the same region; minimal out-of-region travel may be necessary.

• Desirable: experience with Workday or similar SaaS delivery methodologies.

• Desirable: experience in managing, mentoring, and developing teams.

• Desirable: strong functional domain knowledge in core HR and Finance, including Payroll.

🏝️ Benefits

• A people-first culture that values ideas, supports growth, and acknowledges contributions.

• Commitment to diversity, equity, and inclusion.

• Recruitment accommodations or adjustments available.

• Recruitment process customized to meet candidate needs through private discussions.