Windows Service Desk Technician

This is a fully remote position, open to applicants in Florida.

📋 Description

• Deliver Tier 1 technical assistance to internal users through phone, email, and ticketing systems.

• Diagnose and resolve hardware, software, account access, and connectivity issues.

• Manage user administration and account oversight within Active Directory.

• Provide support for Microsoft Exchange-related service requests.

• Escalate complex issues as necessary while ensuring top-notch customer communication.

• Record resolutions and maintain precise support documentation.

⛳️ Requirements

• Prior experience in Help Desk or Desktop Support roles.

• Proficient in supporting users within an Active Directory framework.

• Knowledge of Microsoft Exchange is required.

• Strong troubleshooting and problem-solving skills.

• Ability to critically analyze and address unique technical challenges.

• Exceptional communication and customer service abilities.

• Preferred: Residing in the Tallahassee, FL area.

• Preferred: Experience in supporting enterprise-level environments.

• Must be available to work Monday through Friday, from 12:00 PM to 9:00 PM Eastern Time.

🏝️ Benefits

• Medical, dental & vision coverage.

• Critical Illness, Accident, and Hospital insurance.

• 401(k) Retirement Plan featuring pre-tax and Roth post-tax contributions.

• Life Insurance options (Voluntary Life & AD&D for employees and their dependents).

• Short- and long-term disability coverage.

• Health Spending Account (HSA).

• Transportation benefits.

• Employee Assistance Program.

• Paid Time Off/Leave (PTO, Vacation, or Sick Leave).