Wide Format Service Technician – Traveling

This is a fully remote position, open to applicants in Washington.

📋 Description

• Deliver technical support to customers via phone and onsite.

• Conduct diagnostics, troubleshooting, repairs, software updates, machine modifications, retrofits, and routine maintenance on production printing equipment.

• Execute equipment installations, deinstallations, relocations, and provide training for customer operators.

• Follow up with clients post-installation to confirm that their expectations are met and the equipment is functioning correctly.

• Organize and manage upcoming installations, ensuring site readiness by confirming power availability, scheduling forklifts, and verifying RIP software compatibility.

• Complete service calls in alignment with company standards and service agreements.

• Assist customers with inquiries related to equipment and offer advice on color management and production workflows.

• Cultivate a working knowledge of Onyx software and RIP systems to enhance customer print production environments.

• Comprehend how RIP software governs print production and aid customers with general operational inquiries.

• Engage in continuous training programs to stay updated on products, software, and service protocols.

• Support sales teams by recognizing equipment upgrade possibilities and aiding with technical evaluations.

• Maintain precise service records and documentation.

• Thrive in a dynamic, customer-centric environment.

⛳️ Requirements

• Minimum of 2–6 years of relevant field service experience.

• Experience in servicing and repairing wide format equipment and associated technology.

• Strong preference for experience with Canon wide format printing equipment.

• Preferred working knowledge of Onyx software and production RIP workflows.

• Proficient understanding of computers and networking.

• Exceptional customer service and communication abilities.

• Strong mechanical, electrical, and troubleshooting skills.

• Solid working knowledge of Windows operating systems and related applications.

• Highly motivated and capable of working independently from a home office.

• Willingness to travel around 50% of the time, mainly across the Central and Eastern United States.

• Must hold a valid driver's license with a clean driving record.

🏝️ Benefits

• Opportunities for advancement and growth into leadership positions.

• A collaborative, team-oriented atmosphere.

• Medical, Dental, Vision, and Life Insurance coverage.

• Matched 401(k) plan.

• Paid Time Off, Vacation, and Sick Leave.

• Flexible Spending Account (FSA) and Health Savings Account (HSA) programs.

• Company vehicle provided for both business and personal use.

• Continuous manufacturer training and certification opportunities.