Client Advisor

This is a fully remote position, open to applicants in United States.

📋 Description

• Convert incoming interest from small- and medium-sized businesses into Toptal clients.

• Address immediate assistance requests within a five-minute timeframe.

• Comprehend clients’ business challenges and connect them with the appropriate Toptal specialists.

• Build trust, assess needs, identify opportunities, articulate Toptal’s value proposition, resolve concerns, and turn prospects into customers.

• Conduct dynamic and open-ended discovery conversations.

• Qualify opportunities, pinpoint decision-makers and relevant metrics, oversee deal cycles from discovery to closure, and request commitment.

• Keep precise pipeline and forecast data updated in the CRM.

• Prepare specialists for subsequent discussions and remain engaged while technical inquiries are addressed.

• Track next steps, timelines, and obstacles for active opportunities while handling new inbound requests.

• Recognize broader client growth strategies and present Toptal’s offerings, including specialized talent, global hiring, EOR, payroll, and AI-driven services.

• Research clients prior to outreach and stay informed on industry trends and the competitive landscape.

• Collaborate with matching, delivery, HireGlobal, and service-offering experts using Zoom and Slack.

• Review calls, seek and implement feedback, and share insights with the team.

• Achieve conversion, conversation-quality, sales, and pipeline objectives.

• Mentor new team members and contribute to process enhancements.

⛳️ Requirements

• 2–3 years of B2B sales experience (Account Executive, Inside Sales, Sales Development, Account Representative, or a similar position).

• Proven track record of converting inbound opportunities into paying customers at scale, managing the sale from the initial call to closure.

• Experience in coordinating parallel sales opportunities and maintaining sales momentum while other teams fulfill necessary tasks.

• Excellent written and verbal communication skills.

• Full availability during working hours to handle client calls.

• Ability to excel in a fast-paced, rapidly expanding company while managing a high volume of clients and competing deadlines.

• Exceptional time management skills.

• Resumes and correspondence must be submitted in English.

• Must be eligible to work in the United States; Toptal does not provide visa sponsorship or assistance.

• Consistently and reliably attend scheduled virtual team meetings on camera.

• Work independently with minimal supervision.

• Utilize required digital collaboration tools.

• Effectively prioritize and self-manage workflows and deadlines.

• Preferred: experience in software, technology, or professional-services sales.

• Preferred: familiarity with MEDDPICC, Challenger, SPIN, Sandler, or similar sales methodologies.

• Preferred: experience selling multiple products or service lines within the same account.

• Preferred: knowledge of global hiring, EOR, or payroll concepts.

• Preferred: proficiency with modern sales tools, including AI-assisted research, call reviews, and CRM workflows.

🏝️ Benefits

• Uncapped monthly commission based on revenue generated from engagements sold.

• 401(k) retirement plan.

• Medical, dental, and vision health insurance plans.

• Basic life insurance coverage.

• Short-term and long-term disability coverage.

• Flexible spending accounts.

• Dependent care accounts.

• Health savings accounts.

• Telehealth virtual doctors.

• Employee assistance program.

• Flexible paid time off.

• Personalized sales training program.

• Mock calls and role-play scenarios.

• Vertical-specific training.

• Fully remote work.