Wide Format Service Technician – Traveling

This is a fully remote position, open to applicants in Washington.

📋 Description

• Deliver technical support to customers via phone and onsite visits.

• Conduct diagnostics, troubleshooting, repairs, software enhancements, machine modifications, retrofits, and preventive maintenance on production printing equipment.

• Carry out equipment installations, deinstallations, relocations, and provide training for customer operators.

• Follow up post-installation to ensure customer satisfaction and proper equipment functionality.

• Oversee and coordinate installations, including confirming power requirements, scheduling forklifts, and ensuring RIP software compatibility.

• Execute service calls in accordance with company standards and service agreements.

• Offer guidance to customers regarding equipment, color management, and production workflows.

• Acquire a comprehensive understanding of Onyx software and RIP systems.

• Engage in continuous training on products, software, and service procedures.

• Assist sales teams by identifying upgrade opportunities and providing technical evaluations.

• Keep precise service records and documentation.

⛳️ Requirements

• Minimum of 2–6 years of relevant field service experience.

• Experience in servicing and repairing wide format equipment and associated technology.

• Strong preference for experience with Canon wide format print equipment.

• Preferred working knowledge of Onyx software and production RIP workflows.

• Proficient understanding of computer systems and networking.

• Exceptional customer service and communication skills.

• Solid mechanical, electrical, and troubleshooting skills.

• Strong familiarity with Windows operating systems and relevant applications.

• Capability to work independently from a home office setting.

• Willingness and ability to travel about 50% of the time, mainly across the Central and Eastern United States.

• Must have a valid driver's license and maintain a clean driving record.

🏝️ Benefits

• Opportunities for advancement and growth into leadership positions.

• A collaborative team-focused environment.

• Medical, Dental, Vision, and Life Insurance coverage.

• Matched 401(k) contributions.

• Paid Time Off (PTO), Vacation, and Sick Leave.

• Flexible Spending Account (FSA) and Health Savings Account (HSA) programs.

• Company vehicle provided for both business and personal use.

• Continuous manufacturer training and certification opportunities.

• Home-based work environment.