Wide Format Service Technician – Traveling

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Deliver both phone and on-site technical assistance to customers.

• Conduct diagnostics, troubleshooting, repairs, software upgrades, machine modifications, retrofits, and preventive maintenance on production printing equipment.

• Execute equipment installations, deinstallations, relocations, and provide training for customer operators.

• Follow up with customers post-installation to confirm that their expectations have been met and that the equipment is functioning correctly.

• Organize and manage upcoming installations, ensuring site readiness by confirming requirements like power availability, forklift scheduling, and RIP software compatibility.

• Fulfill service calls in accordance with company standards and service agreements.

• Assist customers with inquiries regarding equipment and offer guidance on color management and production workflows.

• Acquire a working knowledge of Onyx software and RIP systems to support customer print production environments.

• Comprehend how RIP software manages print production and aid customers with general operational inquiries.

• Engage in ongoing training programs to stay updated on products, software, and service procedures.

• Support sales teams by identifying opportunities for equipment upgrades and assisting with technical assessments.

• Maintain precise service records and documentation.

• Function effectively in a fast-paced, customer-centric environment.

⛳️ Requirements

• A minimum of 2–6 years of relevant field service experience.

• Experience in servicing and repairing wide format equipment and associated technology.

• Strong preference for experience with Canon wide format printing equipment.

• Preferred working knowledge of Onyx software and production RIP workflows.

• Solid understanding of computers and networking.

• Exceptional customer service and communication abilities.

• Strong mechanical, electrical, and troubleshooting skills.

• Proficient understanding of Windows operating systems and related applications.

• Capability to work independently from a home office environment.

• Willingness and ability to travel approximately 50% of the time, primarily across the Central and Eastern United States.

• Must hold a valid driver's license with a clean driving record.

🏝️ Benefits

• Opportunities for advancement and growth into leadership positions.

• A collaborative, team-oriented environment.

• Medical, Dental, Vision, and Life Insurance.

• Matched 401(k) plan.

• Paid Time Off (PTO), Vacation, and Sick Leave.

• Flexible Spending Account (FSA) and Health Savings Account (HSA) programs.

• Company vehicle provided for both business and personal use.

• Continuous manufacturer training and certification opportunities.