Wide Format Service Technician – Traveling

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Deliver both phone and onsite technical assistance to customers.

• Execute diagnostics, troubleshooting, repairs, software updates, machine modifications, retrofits, and preventive maintenance for production printing equipment.

• Carry out equipment installations, deinstallations, relocations, and provide training for customer operators.

• Conduct follow-ups with customers post-installation to confirm that expectations have been fulfilled and the equipment is functioning correctly.

• Organize and manage upcoming installations, ensuring power availability, scheduling forklifts, and verifying RIP software compatibility.

• Complete service calls in accordance with company standards and service agreements.

• Assist customers with queries related to equipment, color management, and production workflows.

• Cultivate a working knowledge of Onyx software and RIP systems to assist customers' print production environments.

• Engage in ongoing training programs.

• Support sales teams by identifying opportunities for equipment upgrades and aiding in technical assessments.

• Maintain precise service records and documentation.

• Operate effectively in a fast-paced, customer-centric environment.

⛳️ Requirements

• A minimum of 2–6 years of relevant field service experience.

• Proficient in servicing and repairing wide format equipment and associated technology.

• Experience with Canon wide format printing equipment is highly preferred.

• Preferred working knowledge of Onyx software and production RIP workflows.

• Strong understanding of computer systems and networking.

• Exceptional customer service and communication abilities.

• Strong skills in mechanical, electrical, and troubleshooting tasks.

• In-depth knowledge of Windows operating systems and related applications.

• Capability to work independently from a home office.

• Willingness and ability to travel approximately 50% of the time, primarily within the Central and Eastern United States.

• Must have a valid driver's license with a clean driving history.

🏝️ Benefits

• Opportunities for advancement and growth into leadership positions.

• A collaborative, team-oriented work environment.

• Medical, Dental, Vision, and Life Insurance coverage.

• Matched 401(k) plan.

• Paid Time Off (PTO), vacation, and sick leave.

• Flexible Spending Account (FSA) and Health Savings Account (HSA) programs.

• Company vehicle provided for both business and personal use.

• Continuous manufacturer training and certification opportunities.

• Home-based work environment.

• Training and certifications to keep up with evolving technology.