Pre Access Specialist

This is a fully remote position, open to applicants in Kentucky.

📋 Description

• Coordinate patient orders received from physician offices and internal ancillary departments.

• Distribute orders to the relevant servicing department.

• Review all scheduled procedure orders for physician signature, test/procedure, date, and diagnosis accuracy.

• Contact physician offices to clarify orders when necessary.

• Index orders to corresponding patient accounts.

• Coordinate patient encounters using registration, clinical operating, eligibility verification, medical necessity, and scanning repository systems.

• Manage orders received via fax, physician EMR, or other sources and scan them into the electronic patient medical record.

• Answer and respond to both external and internal phone calls.

• Check and respond to emails promptly.

• Meet or exceed productivity and accuracy standards consistently.

• Maintain up-to-date knowledge of procedure preparation times, locations, physicians, and special instructions.

• Deliver exceptional customer service to both internal and external customers.

• Transmit patient documents accurately and in a timely manner.

• Keep an organized and efficient work area.

• Uphold professional conduct, confidentiality, HIPAA compliance, and organizational standards.

• Perform additional duties as assigned.

⛳️ Requirements

• High School Diploma or equivalent is required.

• Proficiency in PC usage is necessary.

• Must be capable of typing 30 wpm with 95% accuracy.

• A minimum of one year of patient access experience is preferred.

• Demonstrated knowledge of medical terminology is preferred.

• Strong ability to communicate effectively in both verbal and written formats.

• Proficient in using EMR and Microsoft Office Suite.

• Ability to utilize appropriate computer systems for ICD-10 code look-up.

• Capability to comprehend instructions and underlying principles.

• Ability to reason and make sound judgments.

• Capacity to work collaboratively and support team members.

• Must comply with HIPAA privacy and security requirements.

• Must maintain confidentiality and safeguard sensitive data.

• Must adhere to organizational and department-specific safety standards and guidelines.

🏝️ Benefits

• Work from home / remote work arrangement.

• Full-time employment.

• Monday-Friday schedule, 7:30 a.m.-4:00 p.m.

• First shift schedule.