Wide Format Service Technician – Traveling

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Deliver both phone and in-person technical assistance to clients.

• Conduct diagnostics, troubleshooting, repairs, software upgrades, machine modifications, retrofits, and preventive maintenance on production printing equipment.

• Execute the installation, deinstallation, relocation of equipment, and provide training for customer operators.

• Follow up with clients post-installation to ensure their expectations are met and that the equipment functions correctly.

• Manage and coordinate upcoming installations, ensuring site readiness requirements are confirmed, such as power availability, forklift scheduling, and RIP software compatibility.

• Complete service calls in accordance with company standards and service agreements.

• Assist customers with inquiries related to equipment and offer guidance on color management and production workflows.

• Acquire a working knowledge of Onyx software and RIP systems to support customers in their print production environments.

• Understand how RIP software manages print production and help customers with general operational queries.

• Engage in ongoing training programs to keep up-to-date with products, software, and service procedures.

• Support sales teams by identifying opportunities for equipment upgrades and aiding in technical evaluations.

• Maintain precise service records and documentation.

• Operate effectively in a fast-paced, customer-centric environment.

⛳️ Requirements

• A minimum of 2–6 years of relevant field service experience.

• Experience in servicing and repairing wide-format equipment and related technologies.

• Preference for experience with Canon wide-format printing equipment.

• Preferred working knowledge of Onyx software and production RIP workflows.

• Strong understanding of computer systems and networking.

• Exceptional customer service and communication skills.

• Strong mechanical, electrical, and troubleshooting capabilities.

• Proficient in Windows operating systems and related applications.

• Highly driven with the ability to work independently from a home office setting.

• Willingness and ability to travel approximately 50% of the time, mainly across the Central and Eastern United States.

• Must hold a valid driver's license and maintain a clean driving record.

🏝️ Benefits

• Opportunities for advancement and growth into leadership positions.

• A collaborative and team-oriented work environment.

• Medical, Dental, Vision, and Life Insurance coverage.

• Matched 401(k) retirement plan.

• Paid Time Off (PTO), vacation, and sick leave.

• Flexible Spending Account (FSA)/Health Savings Account (HSA) programs.

• A company vehicle provided for both business and personal use.

• Ongoing training and certification opportunities from manufacturers.