Wide Format Service Technician – Traveling

This is a fully remote position, open to applicants in Utah.

📋 Description

• Deliver technical support to customers via phone and onsite visits.

• Conduct diagnostics, troubleshooting, repairs, software upgrades, machine modifications, retrofits, and preventative maintenance on production print equipment.

• Execute equipment installations, deinstallations, relocations, and provide training for customer operators.

• Follow up with customers post-installation to verify that expectations are met and that the equipment is functioning correctly.

• Organize and oversee upcoming installations, ensuring all site readiness requirements like power availability, forklift scheduling, and RIP software compatibility are confirmed.

• Fulfill service calls in accordance with company standards and service agreements.

• Assist customers with inquiries related to equipment and offer guidance on color management and production workflows.

• Acquire a working knowledge of Onyx software and RIP systems to support customer print production environments.

• Comprehend how RIP software governs print production and assist customers with general operational inquiries.

• Engage in continuous training programs to stay updated on products, software, and service procedures.

• Support sales teams by identifying opportunities for equipment upgrades and assisting with technical evaluations.

• Maintain precise service records and documentation.

• Operate effectively in a fast-paced, customer-centric environment.

⛳️ Requirements

• A minimum of 2–6 years of relevant field service experience.

• Experience in servicing and repairing wide format equipment and associated technologies.

• Strong preference for candidates with experience in Canon wide format print equipment.

• Preferred working knowledge of Onyx software and production RIP workflows.

• Solid understanding of computer and networking fundamentals.

• Exceptional customer service and communication skills.

• Strong mechanical, electrical, and troubleshooting capabilities.

• Proficient knowledge of Windows operating systems and related applications.

• Highly motivated and able to work independently from a home office setting.

• Willingness and ability to travel about 50% of the time, primarily across the Central and Eastern United States.

• Must hold a valid driver's license with a clean driving record.

🏝️ Benefits

• Opportunities for advancement and growth into leadership positions.

• A collaborative, team-oriented work environment.

• Medical, Dental, Vision, and Life Insurance coverage.

• Matched 401(k) plan.

• Paid Time Off (PTO), vacation, and sick leave.

• Flexible Spending Account (FSA) and Health Savings Account (HSA) programs.

• Company vehicle provided for both business and personal use.

• Ongoing training and certification opportunities from manufacturers.