Wide Format Service Technician – Traveling

This is a fully remote position, open to applicants in Utah.

📋 Description

• Deliver technical support to customers via phone and onsite visits.

• Conduct diagnostics, troubleshooting, repairs, software upgrades, machine modifications, retrofits, and preventative maintenance on production print equipment.

• Execute equipment installations, deinstallations, relocations, and provide customer operator training.

• Follow up with customers post-installation to confirm their expectations have been fulfilled and the equipment is functioning correctly.

• Oversee and coordinate forthcoming installations, ensuring site readiness requirements such as power availability, forklift scheduling, and RIP software compatibility are confirmed.

• Complete service calls in accordance with company standards and service agreements.

• Assist customers with inquiries related to equipment and offer guidance on color management and production workflows.

• Cultivate a working knowledge of Onyx software and RIP systems to support customer print production settings.

• Comprehend how RIP software governs print production and aid customers with general operational queries.

• Engage in continuous training programs.

• Support sales teams by recognizing equipment upgrade opportunities and contributing to technical evaluations.

• Maintain precise service records and documentation.

• Thrive in a dynamic, customer-centric environment.

⛳️ Requirements

• A minimum of 2–6 years of relevant field service experience.

• Experience in servicing and repairing wide format equipment and associated technology.

• Experience with Canon wide format print equipment is highly preferred.

• Familiarity with Onyx software and production RIP workflows is preferred.

• Strong understanding of computer systems and networking.

• Exceptional customer service and communication skills.

• Robust mechanical, electrical, and troubleshooting skills.

• Solid working knowledge of Windows operating systems and related applications.

• Capability to work independently from a home office setting.

• Willingness and ability to travel approximately 50% of the time, primarily within the Central and Eastern United States.

• Must hold a valid driver's license with a clean driving record.

🏝️ Benefits

• Opportunities for advancement and growth into leadership positions.

• A collaborative, team-oriented work environment.

• Medical, Dental, Vision, and Life Insurance coverage.

• Matched 401(k) plan.

• Paid Time Off (PTO), Vacation, and Sick Leave.

• Flexible Spending Account (FSA) and Health Savings Account (HSA) programs.

• Company vehicle provided for both business and personal use.

• Continuous manufacturer training and certification opportunities.