Wide Format Service Technician – Traveling

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver technical support to customers via phone and onsite visits.

• Conduct diagnostics, troubleshooting, repairs, software upgrades, machine modifications, retrofits, and preventative maintenance on production printing equipment.

• Execute equipment installations, deinstallations, relocations, and provide training for customer operators.

• Follow up with customers post-installation to ensure satisfaction and confirm that the equipment is functioning correctly.

• Organize and manage upcoming installations, including verifying site readiness requirements such as power availability, forklift scheduling, and RIP software compatibility.

• Complete service calls in accordance with company standards and service agreements.

• Assist customers with equipment-related inquiries and offer guidance on color management and production workflows.

• Acquire a working knowledge of Onyx software and RIP systems to support customer print production environments.

• Comprehend how RIP software governs print production and assist customers with general operational queries.

• Engage in ongoing training programs to stay updated on products, software, and service procedures.

• Aid sales teams by identifying opportunities for equipment upgrades and assisting with technical evaluations.

• Keep accurate service records and documentation.

• Operate effectively in a dynamic, customer-centric environment.

⛳️ Requirements

• A minimum of 2–6 years of relevant field service experience.

• Experience in servicing and repairing wide format equipment and associated technology.

• Preference for experience with Canon wide format print equipment.

• Preferred working knowledge of Onyx software and production RIP workflows.

• Strong understanding of computer and networking principles.

• Excellent customer service and communication capabilities.

• Strong mechanical, electrical, and troubleshooting skills.

• Proficient knowledge of Windows operating systems and related applications.

• Highly motivated and capable of working independently from a home office setting.

• Willingness and ability to travel approximately 50% of the time, mainly across the Central and Eastern United States.

• Must hold a valid driver's license with a clean driving record.

🏝️ Benefits

• Opportunities for advancement and growth into leadership positions.

• A collaborative, team-oriented work environment.

• Medical, Dental, Vision, and Life Insurance coverage.

• Matched 401(k) retirement plan.

• Paid Time Off (PTO), vacation, and sick leave.

• Flexible Spending Account (FSA) and Health Savings Account (HSA) programs.

• Company vehicle provided for both business and personal use.

• Ongoing training and certification opportunities with manufacturers.