Wide Format Service Technician – Traveling

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver technical support to customers via phone and onsite visits.

• Execute diagnostics, troubleshooting, repairs, software updates, machine modifications, retrofits, and preventative maintenance on production printing equipment.

• Carry out equipment installations, deinstallations, relocations, and provide training for customer operators.

• Follow up with customers post-installation to confirm satisfaction and proper equipment functionality.

• Oversee and organize forthcoming installations, ensuring site readiness by confirming requirements such as power availability, forklift scheduling, and RIP software compatibility.

• Provide exceptional technical support by fulfilling service requests in accordance with company standards and service agreements.

• Assist customers with inquiries related to equipment and offer guidance on color management and production workflows.

• Cultivate a working understanding of Onyx software and RIP systems to aid customer print production environments.

• Comprehend how RIP software governs print production and assist customers with general operational queries.

• Engage in continuous training programs to stay updated on products, software, and service procedures.

• Support sales teams by recognizing equipment upgrade prospects and aiding with technical assessments.

• Maintain precise service records and documentation.

• Thrive in a dynamic, customer-centered environment.

⛳️ Requirements

• A minimum of 2–6 years of relevant field service experience.

• Experience in servicing and repairing wide format equipment and associated technology.

• Strong preference for experience with Canon wide format print equipment.

• Preferred working knowledge of Onyx software and production RIP workflows.

• Strong understanding of computers and networking.

• Excellent communication and customer service skills.

• Strong mechanical, electrical, and troubleshooting skills.

• Proficient knowledge of Windows operating systems and related applications.

• Highly self-motivated with the capability to work independently from a home office setting.

• Willingness and ability to travel approximately 50% of the time, primarily across the Central and Eastern United States.

• Must have a valid driver's license with a clean driving record.

🏝️ Benefits

• Opportunities for advancement and growth into leadership roles.

• A collaborative, team-oriented work environment.

• Medical, Dental, Vision, and Life Insurance coverage.

• Matched 401(k) plan.

• Paid Time Off, Vacation, and Sick Leave.

• Flexible Spending Account (FSA) and Health Savings Account (HSA) programs.

• Company vehicle provided for both business and personal use.

• Ongoing training and certification opportunities from manufacturers.