Wide Format Service Technician – Traveling

This is a fully remote position, open to applicants in Texas.

📋 Description

• Deliver both phone and on-site technical assistance to clients.

• Conduct diagnostics, troubleshooting, repairs, software updates, machine modifications, retrofits, and preventive maintenance on production printing equipment.

• Execute equipment installations, deinstallations, relocations, and training for customer operators.

• Follow up with clients post-installation to ensure their expectations have been met and that the equipment is functioning correctly.

• Organize and oversee upcoming installations, including verifying site readiness requirements such as power availability, forklift scheduling, and RIP software compatibility.

• Complete service calls in accordance with company standards and service agreements.

• Assist clients with equipment-related inquiries and offer guidance on color management and production workflows.

• Acquire a working knowledge of Onyx software and RIP systems to support customer print production settings.

• Comprehend how RIP software manages print production and aid clients with general operational questions.

• Engage in ongoing training programs to stay updated on products, software, and service procedures.

• Support sales teams by identifying opportunities for equipment upgrades and providing assistance with technical evaluations.

• Keep precise service records and documentation.

• Perform effectively in a dynamic, customer-centric environment.

⛳️ Requirements

• A minimum of 2–6 years of relevant field service experience.

• Experience in servicing and repairing wide format equipment and associated technology.

• Prior experience with Canon wide format printing equipment is highly preferred.

• Familiarity with Onyx software and production RIP workflows is preferred.

• Strong knowledge of computers and networking.

• Exceptional customer service and communication skills.

• Strong mechanical, electrical, and troubleshooting skills.

• Proficient understanding of Windows operating systems and related applications.

• Highly motivated with the ability to work independently from a home office setting.

• Willingness and ability to travel around 50% of the time, mainly throughout the Central and Eastern United States.

• Must have a valid driver's license with a clean driving record.

🏝️ Benefits

• Opportunities for advancement and growth into leadership positions.

• A collaborative, team-oriented workplace.

• Medical, Dental, Vision, and Life Insurance coverage.

• Matched 401(k) plan.

• Paid Time Off, Vacation, and Sick Leave.

• Flexible Spending Account/Health Savings Account programs.

• Company vehicle provided for business and personal use.

• Continuous manufacturer training and certification opportunities.