Wide Format Service Technician – Traveling

This is a fully remote position, open to applicants in Texas.

📋 Description

• Deliver both telephone and onsite technical assistance to clients.

• Conduct diagnostics, troubleshooting, repairs, software updates, machine modifications, retrofits, and preventive maintenance on production printing equipment.

• Execute equipment installations, deinstallations, relocations, and provide training for customer operators.

• Follow up with clients post-installation to confirm satisfaction and ensure equipment is functioning correctly.

• Manage and organize upcoming installations, which includes verifying site readiness criteria such as power availability, forklift scheduling, and compatibility with RIP software.

• Carry out service calls in alignment with company standards and service agreements.

• Assist customers with inquiries related to equipment and offer guidance on color management and production workflows.

• Cultivate a comprehensive understanding of Onyx software and RIP systems to enhance support for customer print production settings.

• Engage in continuous training programs to stay updated on products, software, and service protocols.

• Aid sales teams by pinpointing opportunities for equipment upgrades and assisting with technical assessments.

• Keep precise records of services and documentation.

• Operate effectively in a dynamic, customer-centric environment.

⛳️ Requirements

• A minimum of 2–6 years of relevant field service experience.

• Background in servicing and repairing wide format equipment and associated technology.

• Prior experience with Canon wide format printing equipment is highly preferred.

• Familiarity with Onyx software and production RIP workflows is preferred.

• Strong knowledge of computer systems and networking.

• Exceptional customer service and communication abilities.

• Proficient in mechanical, electrical, and troubleshooting skills.

• Solid understanding of Windows operating systems and related applications.

• Highly driven with the capacity to work independently from a home office.

• Willingness and ability to travel around 50% of the time, primarily across the Central and Eastern United States.

• Must have a valid driver's license with a clean driving record.

🏝️ Benefits

• Opportunities for advancement and growth into leadership positions.

• A collaborative, team-oriented work environment.

• Comprehensive Medical, Dental, Vision, and Life Insurance.

• Matched 401(k) plan.

• Paid Time Off, Vacation, and Sick Leave.

• FSA/HSA programs available.

• Company vehicle provided for both business and personal use.

• Continuous manufacturer training and certification opportunities.

• Flexible home-based work arrangement.