Wide Format Service Technician – Traveling

This is a fully remote position, open to applicants in Texas.

📋 Description

• Deliver technical support to customers via phone and on-site assistance.

• Conduct diagnostics, troubleshooting, repairs, software upgrades, machine modifications, retrofits, and preventative maintenance on production printing equipment.

• Execute equipment installations, deinstallations, relocations, and provide training for customer operators.

• Follow up with clients post-installation to confirm that their expectations have been fulfilled and that the equipment is functioning correctly.

• Organize and manage upcoming installations, ensuring site readiness requirements such as power availability, forklift scheduling, and RIP software compatibility are met.

• Complete service calls in accordance with company standards and service agreements.

• Assist customers with inquiries related to equipment and offer guidance on color management and production workflows.

• Cultivate a working knowledge of Onyx software and RIP systems to enhance support for customer print production environments.

• Help customers with general operational questions regarding RIP software.

• Engage in ongoing training programs.

• Collaborate with sales teams to identify opportunities for equipment upgrades and assist with technical assessments.

• Maintain precise service records and documentation.

• Thrive in a fast-paced, customer-centric environment.

⛳️ Requirements

• A minimum of 2–6 years of relevant field service experience.

• Experience in servicing and repairing wide format equipment and associated technology.

• Preference for experience with Canon wide format print equipment.

• Preferred working knowledge of Onyx software and production RIP workflows.

• Strong understanding of computers and networking.

• Exceptional customer service and communication capabilities.

• Strong mechanical, electrical, and troubleshooting skills.

• Proficient knowledge of Windows operating systems and relevant applications.

• Highly motivated and capable of working independently from a home office.

• Willingness and ability to travel approximately 50% of the time, primarily across the Central and Eastern United States.

• Must have a valid driver's license with a clean driving record.

🏝️ Benefits

• Opportunities for advancement and growth into leadership positions.

• A collaborative and team-oriented work environment.

• Medical, Dental, Vision, and Life Insurance coverage.

• Matched 401(k) plan.

• Paid Time Off (PTO), Vacation, and Sick Leave.

• Flexible Spending Account (FSA)/Health Savings Account (HSA) programs.

• A company vehicle provided for both business and personal use.

• Continuous manufacturer training and certification opportunities.

• Training and certifications to remain up-to-date with rapidly changing technology.