Wide Format Service Technician – Traveling

This is a fully remote position, open to applicants in South Carolina.

📋 Description

• Deliver technical support to clients via phone and onsite visits.

• Conduct diagnostics, troubleshooting, repairs, software updates, equipment modifications, retrofits, and preventative maintenance on production print machinery.

• Execute equipment installations, deinstallations, relocations, and provide training for customer operators.

• Follow up with clients post-installation to confirm their expectations are met and that the equipment is functioning correctly.

• Organize and manage upcoming installations, ensuring site readiness by confirming power availability, scheduling forklifts, and verifying RIP software compatibility.

• Fulfill service calls in alignment with company standards and service agreements.

• Aid customers with equipment inquiries and offer advice on color management and production workflows.

• Acquire a solid understanding of Onyx software and RIP systems to assist customer print production environments.

• Engage in continuous training programs to stay updated on products, software, and service procedures.

• Collaborate with sales teams to identify opportunities for equipment upgrades and assist with technical assessments.

• Keep detailed service records and documentation.

• Thrive in a dynamic, customer-centric environment.

⛳️ Requirements

• A minimum of 2–6 years of relevant field service experience.

• Proven experience in servicing and repairing wide format equipment and associated technologies.

• Strong preference for experience with Canon wide format printing devices.

• Preferred working knowledge of Onyx software and production RIP workflows.

• Solid understanding of computer systems and networking.

• Exceptional customer service and communication abilities.

• Strong mechanical, electrical, and troubleshooting skills.

• Comprehensive knowledge of Windows operating systems and related applications.

• Highly driven with the capacity to work autonomously from a home office.

• Willingness and ability to travel approximately 50% of the time, primarily across the Central and Eastern United States.

• Must have a valid driver's license and a clean driving record.

🏝️ Benefits

• Opportunities for advancement and growth into leadership positions.

• A collaborative and team-oriented work environment.

• Medical, Dental, Vision, and Life Insurance coverage.

• Matched 401(k) retirement plan.

• Paid Time Off (PTO), vacation, and sick leave benefits.

• Flexible Spending Account (FSA) and Health Savings Account (HSA) programs.

• Company vehicle available for both business and personal use.

• Continuous manufacturer training and certification opportunities.