Wide Format Service Technician – Traveling

This is a fully remote position, open to applicants in South Carolina.

📋 Description

• Deliver both phone and onsite technical assistance to clients.

• Conduct diagnostics, troubleshooting, repairs, software upgrades, machine modifications, retrofits, and preventative maintenance on production printing equipment.

• Execute equipment installations, deinstallations, relocations, and training for customer operators.

• Follow up with clients post-installation to confirm that expectations have been fulfilled and that the equipment is functioning correctly.

• Organize and coordinate future installations, including verifying site readiness requirements such as power availability, forklift scheduling, and compatibility with RIP software.

• Complete service calls in accordance with company standards and service agreements.

• Assist clients with equipment-related inquiries and offer guidance on color management and production workflows.

• Cultivate a working knowledge of Onyx software and RIP systems to support customer print production settings.

• Comprehend how RIP software governs print production and help clients with general operational queries.

• Engage in ongoing training programs to stay updated on products, software, and service procedures.

• Aid sales teams by identifying opportunities for equipment upgrades and assisting with technical assessments.

• Maintain precise service records and documentation.

• Perform effectively in a dynamic, customer-centric environment.

⛳️ Requirements

• A minimum of 2–6 years of relevant field service experience.

• Background in servicing and repairing wide format equipment and associated technology.

• Experience with Canon wide format printing equipment is highly preferred.

• Preferred working knowledge of Onyx software and production RIP workflows.

• Strong understanding of computer and networking concepts.

• Exceptional customer service and communication skills.

• Strong mechanical, electrical, and troubleshooting skills.

• Proficient in Windows operating systems and related applications.

• Highly motivated and capable of working independently from a home office.

• Willingness and ability to travel approximately 50% of the time, mainly across the Central and Eastern United States.

• Must hold a valid driver's license with a clean driving record.

🏝️ Benefits

• Opportunities for advancement and growth into leadership positions.

• A collaborative, team-oriented atmosphere.

• Medical, Dental, Vision, and Life Insurance coverage.

• Matched 401(k) retirement plan.

• Paid Time Off (PTO), Vacation, and Sick Leave.

• Flexible Spending Account (FSA) and Health Savings Account (HSA) programs.

• Company vehicle available for both business and personal use.

• Continuous manufacturer training and certification opportunities.