Wide Format Service Technician – Traveling

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Deliver both phone and on-site technical support to clients.

• Conduct diagnostics, troubleshooting, repairs, software updates, machine modifications, retrofits, and preventive maintenance on production printing equipment.

• Execute equipment installations, deinstallations, relocations, and training for customer operators.

• Follow up with clients post-installation to confirm that expectations have been fulfilled and the equipment functions correctly.

• Oversee and coordinate upcoming installations, ensuring site readiness by verifying power availability, scheduling forklifts, and checking RIP software compatibility.

• Offer high-quality technical assistance by fulfilling service calls in accordance with company standards and service agreements.

• Aid customers with inquiries related to equipment and provide advice on color management and production workflows.

• Acquire a solid understanding of Onyx software and RIP systems to support customer print production environments.

• Grasp how RIP software governs print production and assist customers with general operational queries.

• Engage in ongoing training initiatives to stay updated on products, software, and service procedures.

• Assist sales teams by pinpointing equipment upgrade opportunities and conducting technical assessments.

• Keep precise service records and documentation.

• Thrive in a dynamic, customer-focused setting.

⛳️ Requirements

• Minimum of 2–6 years of relevant experience in field service.

• Proven experience in servicing and repairing wide-format equipment and related technologies.

• Strong preference for experience with Canon wide-format printing equipment.

• Desired working knowledge of Onyx software and production RIP workflows.

• Proficient understanding of computers and networking.

• Exceptional customer service and communication skills.

• Strong mechanical, electrical, and troubleshooting skills.

• Comprehensive knowledge of Windows operating systems and related applications.

• Highly motivated and capable of working independently from a home office.

• Willingness and ability to travel approximately 50% of the time, mainly across the Central and Eastern United States.

• Must hold a valid driver's license with a clean driving record.

🏝️ Benefits

• Opportunities for advancement and growth into leadership positions.

• A collaborative, team-oriented work environment.

• Comprehensive Medical, Dental, Vision, and Life Insurance.

• Matched 401(k) plan.

• Paid Time Off (PTO), Vacation, and Sick Leave.

• Flexible Spending Account (FSA) and Health Savings Account (HSA) programs.

• Company vehicle provided for both business and personal use.

• Continuous manufacturer training and certification opportunities.