Wide Format Service Technician – Traveling

This is a fully remote position, open to applicants in Oregon.

📋 Description

• Deliver technical support to customers via phone and onsite.

• Conduct diagnostics, troubleshooting, repairs, software updates, machine modifications, retrofits, and preventive maintenance on production print equipment.

• Carry out equipment installations, deinstallations, relocations, and provide training for customer operators.

• Follow up with clients post-installation to ensure their expectations have been met and that the equipment is functioning properly.

• Organize and manage upcoming installations, including verifying site readiness requirements such as power availability, forklift scheduling, and RIP software compatibility.

• Fulfill service calls in accordance with company standards and service agreements.

• Assist customers with equipment-related inquiries and offer guidance on color management and production workflows.

• Acquire a working knowledge of Onyx software and RIP systems to support customer print production environments.

• Engage in ongoing training programs to stay updated on products, software, and service procedures.

• Collaborate with sales teams by identifying opportunities for equipment upgrades and assisting with technical evaluations.

• Keep accurate service records and documentation.

• Thrive in a fast-paced, customer-centric environment.

⛳️ Requirements

• A minimum of 2–6 years of relevant field service experience.

• Experience in servicing and repairing wide format equipment and related technologies.

• Preference for experience with Canon wide format print equipment.

• Preferred working knowledge of Onyx software and production RIP workflows.

• Strong understanding of computer and networking principles.

• Excellent communication and customer service skills.

• Strong mechanical, electrical, and troubleshooting skills.

• Solid working knowledge of Windows operating systems and related applications.

• Highly motivated and capable of working independently from a home office.

• Willingness to travel approximately 50% of the time, primarily across the Central and Eastern United States.

• Must have a valid driver's license with a clean driving record.

🏝️ Benefits

• Opportunities for advancement and growth into leadership positions.

• A collaborative, team-oriented work environment.

• Medical, Dental, Vision, and Life Insurance coverage.

• 401(k) matching program.

• Paid Time Off (PTO), vacation, and sick leave.

• Flexible Spending Account (FSA) and Health Savings Account (HSA) programs.

• A company vehicle provided for both business and personal use.

• Continuous manufacturer training and certification opportunities.