Wide Format Service Technician – Traveling

This is a fully remote position, open to applicants in Oregon.

📋 Description

• Deliver technical support to customers both via phone and on-site.

• Conduct diagnostics, troubleshooting, repairs, software upgrades, machine modifications, retrofits, and preventative maintenance on production printing equipment.

• Execute equipment installations, deinstallations, relocations, and provide training for customer operators.

• Follow up post-installation with customers to ensure their expectations are met and that the equipment is functioning correctly.

• Manage and coordinate upcoming installations, ensuring site readiness requirements such as power availability, forklift scheduling, and RIP software compatibility are confirmed.

• Carry out service calls in accordance with company standards and service agreements.

• Assist customers with questions regarding their equipment and offer guidance on color management and production workflows.

• Acquire a working knowledge of Onyx software and RIP systems to support customer print production environments.

• Engage in ongoing training programs to stay up-to-date on products, software, and service procedures.

• Support sales teams by identifying opportunities for equipment upgrades and assisting with technical evaluations.

• Maintain accurate service records and documentation.

• Effectively operate in a fast-paced, customer-centric environment.

⛳️ Requirements

• A minimum of 2–6 years of relevant field service experience.

• Experience in servicing and repairing wide format equipment and associated technologies.

• Preference for candidates with experience in Canon wide format printing equipment.

• Preferred knowledge of Onyx software and production RIP workflows.

• Strong understanding of computer systems and networking.

• Exceptional customer service and communication skills.

• Strong mechanical, electrical, and troubleshooting skills.

• Proficient knowledge of Windows operating systems and related applications.

• Highly motivated and capable of working independently from a home office environment.

• Willingness and ability to travel approximately 50% of the time, primarily within the Central and Eastern United States.

• Must have a valid driver's license with a clean driving record.

🏝️ Benefits

• Opportunities for advancement and growth into leadership positions.

• A collaborative, team-oriented workplace culture.

• Comprehensive Medical, Dental, Vision, and Life Insurance options.

• Matched 401(k) retirement plan.

• Paid Time Off, Vacation, and Sick Leave policies.

• Flexible Spending Account (FSA) and Health Savings Account (HSA) programs.

• Company vehicle provided for both business and personal use.

• Continuous manufacturer training and certification opportunities.