Wide Format Service Technician – Traveling

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Deliver phone and on-site technical assistance to clients

• Conduct diagnostics, troubleshooting, repairs, software upgrades, machine modifications, retrofits, and preventive maintenance on production printing equipment

• Execute equipment installations, deinstallations, relocations, and training for customer operators

• Follow up with clients post-installation to ensure their expectations have been met and that the equipment is functioning correctly

• Manage and coordinate upcoming installations, including verifying site readiness requirements such as power availability, forklift scheduling, and RIP software compatibility

• Complete service calls in accordance with company standards and service agreements

• Assist clients with equipment-related inquiries and provide guidance on color management and production workflows

• Develop a proficient understanding of Onyx software and RIP systems to support customer printing environments

• Grasp how RIP software manages print production and assist clients with general operational queries

• Engage in ongoing training programs to stay updated on products, software, and service procedures

• Support sales teams by identifying opportunities for equipment upgrades and aiding in technical evaluations

• Maintain precise service records and documentation

• Operate effectively in a dynamic, customer-centric setting

⛳️ Requirements

• A minimum of 2–6 years of relevant field service experience

• Experience in servicing and repairing wide format equipment and related technology

• Strong preference for experience with Canon wide format printing equipment

• Preferred working knowledge of Onyx software and production RIP workflows

• Solid understanding of computers and networking

• Excellent customer service and communication abilities

• Strong mechanical, electrical, and troubleshooting skills

• Proficient working knowledge of Windows operating systems and associated applications

• Highly motivated and capable of working independently from a home office

• Willingness and ability to travel approximately 50% of the time, primarily across the Central and Eastern United States

• Must hold a valid driver's license with a clean driving history

🏝️ Benefits

• Opportunities for advancement and growth into leadership positions

• A collaborative, team-oriented workplace

• Medical, Dental, Vision, and Life Insurance coverage

• Matched 401(k) plan

• Paid Time Off, Vacation, and Sick Leave

• Flexible Spending Account/Health Savings Account programs

• Company vehicle provided for both business and personal use

• Continuous manufacturer training and certification opportunities