Wide Format Service Technician – Traveling

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Deliver technical support to customers via phone and in-person.

• Conduct diagnostics, troubleshooting, repairs, software updates, machine modifications, retrofits, and preventative maintenance on production printing equipment.

• Carry out equipment installations, deinstallations, relocations, and provide training for customer operators.

• Follow up with customers post-installation to ensure their expectations are met and that the equipment is functioning correctly.

• Manage and coordinate upcoming installations, confirming site readiness requirements such as power availability, forklift scheduling, and RIP software compatibility.

• Execute service calls in accordance with company standards and service agreements.

• Assist customers with inquiries related to equipment and offer guidance on color management and production workflows.

• Build a solid understanding of Onyx software and RIP systems to support customer print production environments.

• Assist customers with general operational questions regarding RIP software.

• Engage in continuous training programs to stay updated on products, software, and service protocols.

• Support sales teams by identifying opportunities for equipment upgrades and aiding in technical evaluations.

• Maintain precise service records and documentation.

• Thrive in a dynamic, customer-centric environment.

⛳️ Requirements

• Minimum of 2–6 years of relevant field service experience.

• Experience in servicing and repairing wide format equipment and associated technologies.

• Strong preference for experience with Canon wide format print equipment.

• Preferred working knowledge of Onyx software and production RIP workflows.

• Strong computer and networking skills.

• Excellent customer service and communication abilities.

• Strong mechanical, electrical, and problem-solving skills.

• Proficient understanding of Windows operating systems and related applications.

• Highly motivated and capable of working independently from a home office.

• Willingness and ability to travel approximately 50% of the time, mainly across the Central and Eastern United States.

• Must hold a valid driver's license with a clean driving record.

🏝️ Benefits

• Opportunities for advancement and growth into leadership positions.

• A collaborative, team-oriented work environment.

• Medical, Dental, Vision, and Life Insurance coverage.

• Matched 401(k) plan.

• Paid Time Off (PTO), vacation, and sick leave.

• Flexible Spending Account (FSA) and Health Savings Account (HSA) programs.

• Company vehicle provided for both business and personal use.

• Ongoing training and certification opportunities from manufacturers.