Wide Format Service Technician – Traveling

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Deliver both phone and onsite technical assistance to clients.

• Conduct diagnostics, troubleshooting, repairs, software updates, machine modifications, retrofits, and preventive maintenance on production printing equipment.

• Execute installations, deinstallations, relocations of equipment, and provide training for customer operators.

• Follow up with clients post-installation to confirm that their expectations have been met and that the equipment is functioning correctly.

• Organize and manage upcoming installations, ensuring site readiness requirements such as power availability, forklift scheduling, and RIP software compatibility are met.

• Complete service calls in accordance with company standards and service agreements.

• Assist customers with inquiries related to equipment and offer guidance on color management and production workflows.

• Cultivate a solid understanding of Onyx software and RIP systems to enhance customer print production environments.

• Engage in continuous training programs.

• Support sales teams by pinpointing opportunities for equipment upgrades and contributing to technical evaluations.

• Keep precise service records and documentation.

• Operate efficiently in a dynamic, customer-centric environment.

⛳️ Requirements

• A minimum of 2–6 years of relevant field service experience.

• Proven experience in servicing and repairing wide format equipment and associated technologies.

• Preference for experience with Canon wide format printing equipment.

• Preferred working knowledge of Onyx software and production RIP workflows.

• Strong understanding of computer systems and networking.

• Outstanding customer service and communication abilities.

• Robust mechanical, electrical, and troubleshooting skills.

• In-depth knowledge of Windows operating systems and related applications.

• Capability to work independently from a home office setting.

• Willingness to travel around 50% of the time, mostly across the Central and Eastern United States.

• Must hold a valid driver's license with a clean driving record.

🏝️ Benefits

• Opportunities for advancement and growth into leadership roles.

• A collaborative team-oriented atmosphere.

• Comprehensive Medical, Dental, Vision, and Life Insurance.

• Matched 401(k) plan.

• Paid Time Off (PTO), vacation, and sick leave.

• Flexible Spending Account (FSA) and Health Savings Account (HSA) programs.

• Company vehicle provided for both business and personal use.

• Continuous training and certification opportunities from manufacturers.