Wide Format Service Technician – Traveling

This is a fully remote position, open to applicants in Maryland.

📋 Description

• Deliver technical support to customers both via phone and onsite.

• Conduct diagnostics, troubleshooting, repairs, software upgrades, machine modifications, retrofits, and preventative maintenance on production printing equipment.

• Carry out equipment installations, deinstallations, relocations, and provide training for customer operators.

• Follow up with customers after installations to verify that their expectations have been met and that the equipment is functioning correctly.

• Organize and manage upcoming installations, ensuring readiness requirements are met, such as power availability, forklift scheduling, and RIP software compatibility.

• Execute service calls in accordance with company standards and service agreements.

• Assist customers with inquiries related to equipment and offer guidance on color management and production workflows.

• Cultivate a thorough understanding of Onyx software and RIP systems to aid customer print production environments.

• Comprehend how RIP software governs print production and support customers with general operational queries.

• Engage in continuous training programs to stay updated on products, software, and service methods.

• Support sales teams by recognizing opportunities for equipment upgrades and aiding in technical evaluations.

• Maintain precise service records and documentation.

• Thrive in a dynamic, customer-centric environment.

⛳️ Requirements

• A minimum of 2–6 years of relevant field service experience.

• Experience in servicing and repairing wide format equipment and related technologies.

• Strong preference for experience with Canon wide format print equipment.

• Preferred working knowledge of Onyx software and production RIP workflows.

• Solid understanding of computer systems and networking.

• Exceptional customer service and communication abilities.

• Strong mechanical, electrical, and troubleshooting skills.

• Proficient knowledge of Windows operating systems and associated applications.

• Highly motivated and capable of working independently from a home office.

• Willingness and ability to travel approximately 50% of the time, primarily within the Central and Eastern United States.

• Must have a valid driver's license and a clean driving record.

🏝️ Benefits

• Opportunities for advancement and growth into leadership positions.

• A collaborative, team-oriented work environment.

• Medical, Dental, Vision, and Life Insurance coverage.

• Matched 401(k) contributions.

• Paid Time Off (PTO), Vacation, and Sick Leave.

• Flexible Spending Account (FSA)/Health Savings Account (HSA) programs.

• A company vehicle provided for both business and personal use.

• Continuous training and certification opportunities from manufacturers.